Senior People Success Partner

About Kueski

At Kueski, we're dedicated to improving the financial lives of people in Mexico. Since 2012, we've been the leading buy now, pay later (BNPL) and online consumer credit platform in Latin America, known for our innovative financial services. Our flagship product, Kueski Pay, provides seamless payment solutions for both online and in-store transactions, establishing itself as the preferred option for a quarter of Mexico's top e-commerce merchants. Notably, we were the first to introduce BNPL on Amazon Mexico.

We're a tech company with a culture geared toward innovation, collaboration, and impact, fostering a strong, diverse, and inclusive company culture. In 2023, Kueski was recognized as the top BNPL platform by Fintech Breakthrough and earned the title of one of Mexico's most ethical companies from AMITAI. Additionally, we ranked as one of the Best Companies for Female Talent by EFY.

Purpose

The Senior People Success Manager is a seasoned HR professional who collaborates with Kueski’s business leaders at the Customer Operations and Growth organizations to drive company objectives and achieve goals. This role operates as an expert, handling large-scale People projects, and constructively challenging assumptions. The Senior People Success Manager is a trusted leader among senior managers. 

Key Responsibilities

• Partner closely with business leaders to engage team members, advance the company culture, build relationships, and sustain high morale

• Manage key and foundational people practices in support of business leaders (e.g.,  job architecture, promotions, performance management, transfers, separations); manage the roll out of cyclical programs across supported business units, such as merit and compensation review and engagement survey action planning

• Partner closely with business leaders and Finance on annual business planning, including strategic planning, forecasting, and developing headcount plans

• Consult people managers regarding talent development needs of the business and work collaboratively with the Talent Development team to create development programs

• Coach and provide guidance to people managers on feedback practices, compensation practices, mobility, talent management, performance management, and any other employee matters

• Use data driven approach to analyze trends, inform decisions, and implement actions to that lead to company/business success and talent attraction, development, and retention

• Lead and/or contribute to People Success programs such as organizational development, management development, talent management, DEI strategies, and the formulation, recommendation, and deployment of other highly complex programs and policies that combine strategic sense with tactical execution

• Ensure processes for conducting effective, thorough, and objective investigations related to employee concerns

Position Requirements

• At least 6 years of experience in the HR/People field, holding strategic HR/People leader roles. The ideal candidate holds at least 3+ years of experience as a strategic partner to the business (HRBP) for Customer Operations and/or Growth organizations.

• Experience working in an international/global environment in the technology industry.

• Experience in Agile methodology for project management is preferred

• Masters degree in a related field (Business, Organizational Psychology) is preferred, or equivalent experience

• Fluency in English and Spanish

You’ll love working at Kueski because

• We have a mission-driven culture focused on customer value, teamwork, humility,  and integrity. 

• Everyone is expected to have role clarity, career growth, and a personal development plan. Feedback and recognition  is embedded in our company processes, systems, and practices. 

• We ensure competitive salary, medical insurance, and wellbeing through ample and flexible time off as well as mental healthcare benefits. Everyone is an owner and eligible for competitive stock options with a company poised for success. 

• We´re committed to building an inclusive and diverse team and we know this leads to incredible work.

Kueski: Where talent excellence improves Mexican lives

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