Senior Partner Success Manager

Job Overview:

Our Partner Success team fuels Coursera’s mission by helping our renowned academic and industry partners deliver flexible, affordable and job-aligned educational content to learners worldwide. As a Senior Partner Success Manager, you will spearhead content and program development, leveraging your data-driven strategic insights and strong leadership skills. You will coordinate extensively with a number of cross-functional teams, including business development, implementation, content strategy, marketing, product, and other service delivery teams.  Externally you will work with content Partners who are changing the world with high-quality and accessible online education. 

You will be a fantastic communicator and influencer who thrives on solving complex problems, creating processes, and launching highly successful content and programs. We are looking for a proven leader, with strong team-building, interpersonal, and creative instincts, and the ability to navigate the fast-paced ambiguity of a scale-up environment.

Responsibilities:

• Revenue and Performance Growth: Through trusted partner relationships and effective course offering optimization, drive revenue growth and improve key performance metrics such as learner retention and partner satisfaction.

• Insights and Advisory: Provide partners with comprehensive, data-driven insights and guidance on utilizing key platform features; offer actionable recommendations to boost learner engagement and facilitate a dynamic feedback loop for product improvements.

• Strategy Development through Data Analysis: Analyze complex data sets to identify key strategies that enhance content performance; develop compelling business cases for both internal and external stakeholders to support these strategies.

• Educational Content Oversight: Manage the project and technical launch and ongoing oversight of educational content, ensuring it meets high quality standards, aligns with learner outcomes, adheres to Coursera’s guidelines, and fulfills partner expectations.

• Partner Management: Execute crucial partner management duties, including regular strategic reviews of partners and content; troubleshoot portfolio and operational issues in collaboration with cross-functional teams to ensure effective resolutions.

Travel Requirements: Willingness to travel domestically and internationally, up to 20% of the time.

Basic Qualifications:

• 5+ years experience managing relationships with partners or clients

• Executive presence and comfort moving between senior stakeholders and operational execution rapidly to enable different audiences

• Demonstrated analytical, project management, and problem-solving skills

• Excellent written and verbal communication skills including outstanding presentation skills; a cross-functional team leader

Preferred Qualifications:

• Passion for our mission, and achieving ambitious educational goals

• Level-headed temperament, ability to make quick judgments and defend decisions

• Ability to thrive and radiate positivity in a high-pressure, fast-paced environment

• Experience with generative AI for optimizing effectiveness and efficiency

• Prior experience in consulting

• MBA 

If this opportunity interests you, you might like these courses on Coursera:

• Solving Complex Problems Specialization 

• Strategic Leadership and Management Specialization 

• Influencing: Storytelling, Change Management and Governance Specialization 

• Generative AI for Leaders 

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