Senior OT Operations Manager

Description

GuidePoint Security is seeking a Senior OT Operations Manager to advance our established Operational Technology practice to its next phase of operational maturity. This role sits within the OT practice and focuses on optimizing proven delivery processes, enhancing project management capabilities, and driving operational excellence across our growing portfolio of OT services and OT incident response engagements.

The ideal candidate brings a systems-oriented mindset to operations management, favoring process optimization, strategic standardization, and data-informed decision-making. You'll serve as the operational catalyst connecting Delivery, Project Management, and Leadership teams to elevate service delivery consistency, strengthen operational infrastructure, and accelerate sustainable growth. Success in this role is defined by enhanced process efficiency, elevated project management capabilities, optimized OT IR response operations, and quantifiable improvements in delivery metrics.

Role Responsibilities

Process Optimization & Operational Maturity

• Evaluate and refine existing operational processes to increase efficiency and support the practice's continued expansion into new service areas and market segments.

• Enhance established frameworks for OT project execution by implementing advanced automation, improving quality checkpoints, and reducing cycle times while maintaining delivery excellence.

• Elevate quality assurance and control processes through the implementation of industry-leading practices, metrics-driven improvements, and proactive risk management.

• Optimize process documentation and knowledge management systems to accelerate onboarding, enable self-service for Project Managers, and reduce dependency on senior leadership for routine operational decisions.

Project Manager Capability Enhancement

• Advance GuidePoint PM capabilities through the development of sophisticated toolkits for OT engagements including predictive risk matrices, escalation decision frameworks, and client communication strategies tailored to critical infrastructure environments.

• Refine cross-functional handoff protocols between Sales, Delivery, and Project Management to eliminate gaps, reduce turnaround times, and improve client experience during transitions.

• Implement PM coaching and mentorship programs that elevate OT domain expertise and enable PMs to proactively manage complex engagements with greater autonomy.

OT Incident Response Operational Excellence

• Partner with GuidePoint's established DFIR team to implement advanced OT-specific metrics and analytics that provide actionable insights into response performance, resource optimization, and engagement effectiveness.

• Mature post-incident review frameworks to systematically capture and disseminate organizational learning, strengthen response protocols, and demonstrate continuous improvement to clients and stakeholders.

Strategic Operations & Performance Management

• Leverage operational data and delivery analytics to identify high-impact optimization opportunities, forecast resource requirements, and inform strategic growth decisions.

• Implement process improvements and automation solutions that measurably reduce administrative overhead, accelerate delivery timelines, and enhance team productivity.

• Collaborate with Resourcing Management Office to refine capacity planning models that anticipate market demand, optimize utilization, and support the practice's strategic growth objectives.

Cross-Functional Leadership & Alignment

• Serve as the strategic operational liaison between OT leadership, Project Management Office, Sales, and client-facing teams to ensure organizational alignment and efficient execution.

• Partner with OT Field Enablement and Sales Operations to continuously improve the opportunity-to-delivery pipeline, enhancing scoping accuracy, resource forecasting, and project kickoff experiences.

• Work alongside technical SMEs to codify institutional knowledge into scalable operational procedures that preserve expertise while enabling practice expansion.

Knowledge, Skills, and Abilities

• 4+ years' experience in project management, business analysis, or operations management with demonstrated progression of responsibility.

• Proven experience optimizing operations within professional services environments; experience within OT cybersecurity, industrial control systems, or critical infrastructure is highly valued.

• Proficient with modern project management platforms, CRM systems, and workflow automation tools with the ability to leverage advanced features and integrations.

• Strategic process design capabilities with demonstrated success balancing standardization with the flexibility required for sophisticated technical engagements.

• Exceptional communication skills with the ability to influence cross-functional stakeholders, translate complex technical concepts for diverse audiences, and drive consensus on operational improvements.

• Analytical mindset with experience using data and metrics to drive decision-making, measure operational performance, and demonstrate business value.