Senior Operations Specialist

Role: Senior Operations Specialist

Reporting to: Operations Team Lead

Location: Remote (Anywhere in India)

Who We Are

Massive Rocket helps companies unlock their potential and skyrocket their growth through digital consumer engagement. We specialize in deploying marketing automation (CRM) with Braze, leveraging advanced technologies like Snowflake, Segment, and mParticle to enhance data connectivity, and integrating Braze with customer applications (Mobile and Web) for a seamless consumer experience. Our projects are Agile-driven, utilizing sprints for efficient and dynamic development.

What We Offer

💨 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🌴 Flexible Vacation Policy

🧗🏼‍♂️ Career progression paths and opportunities for promotion/advancement

🍕 Organised team events and outings

What we’re looking for

Embark on a galactic quest with Massive Rocket as our Operations specialist plays a critical role in supporting the company’s daily operations, ensuring smooth workflows, and driving continuous improvement of operations across the business.

Operations specialist executes, coordinates and manages the company’s internal processes, participates in designing new processes in the areas needing improvement.

Operation specialist utilizes data analysis, project management methodologies, and industry best practices to suggest new solutions to eliminate bottlenecks and enhance overall efficiency; works closely with different teams to ensure seamless coordination and alignment of operational goals.

Operations specialist plays the role of a first point of contact for the team for general HR-related questions, inquiries about travels, team events, benefits, time-off requests, and company processes and policies. Operations Specialist provides necessary information and directs team members to the appropriate resources.

Experience

- Experience in business operations 6+ years

- Experience in working with remote teams

- Experience working in a services organisation or agency (150-300 people ideal)

- Experience in processing/managing processes related to Team Happiness (HR) is a plus

Responsibilities

Project Management: Experience with project management tools (e.g., Asana) and the ability to manage projects, schedules, and resources effectively.

Process Improvement and Analysis: Analytical skills to identify inefficiencies, research solutions, and suggest process improvements. Familiarity with process improvement methodologies can be a plus.

Data Analysis and Reporting: Proficiency in using spreadsheets (Google Sheets) data visualization tools, and generating reports to communicate insights and trends.

Organization and Time Management: Exceptional organizational skills to prioritize tasks, manage multiple deadlines, and ensure smooth daily operations.

Communication (written and verbal): The ability to communicate clearly and concisely with both technical and non-technical audiences. Excellent interpersonal skills for collaboration across departments and with clients using professional business communication. Customer service skills.

Attention to Detail: A keen eye for detail to ensure accuracy and maintain efficient operations.

Problem-Solving and Critical Thinking: Ability to identify problems, analyze root causes, and suggest effective solutions.

Initiative and Proactiveness: Ability to identify opportunities for improvement and take initiative to suggest solutions

If you're ready to launch your career to new heights at a company fueled by passion and innovation, we want to hear from you!

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.