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Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

About the team and the role: 

As the Senior Merchandising Manager, you will lead the strategy and execution of TCGplayer’s highest-impact merchandising moments, owning how tentpole events, flagship set releases, seasonal peaks, and partner activations come to life across the buyer experience. Reporting to the Senior Director of Buyer Growth, you’ll translate business priorities into integrated plans across onsite merchandising, lifecycle channels, content, and paid media—driving measurable gains in engagement, conversion, and GMV. You’ll serve as the cross-functional merchandising lead for major initiatives, improving data, experimentation, and scalable playbooks to continuously optimize performance. As a senior partner across Marketing, Product, Design, and Business Intelligence, you’ll influence decisions, align teams, and set the standard for how merchandising fuels growth and delivers standout buyer experiences.

An eBay company, TCGplayer is on a quest to be the most trusted trading card game (TCG) platform — connecting and empowering the hobby community. Founded by and for TCG enthusiasts, we operate a global marketplace, and build tools, technologies and solutions that help small businesses simply and profitably sell TCGs at scale.

The Marketing Department promotes TCGplayer as a brand and drives sales of our products and services. The department is responsible for the long-term planning, strategy, and direction of creative and digital campaigns and projects across multiple channels (internal and external) supporting company strategic priorities and goals. Marketing serves as brand stewards by enforcing and evolving content voice and visual brand standards across the company. What you will accomplish: 

• Own and lead end-to-end merchandising strategy and execution for enterprise tentpole moments, define the vision, themes, and success criteria for flagship set releases, holiday peaks, cultural events, and key partner activations

• Translate business priorities into integrated merchandising plans across onsite merchandising, email and push, social and content platforms, and paid channels to drive buyer engagement, conversion, and GMV lift

• Be responsible for the merchandising and promotions calendar; align initiatives to priorities, define scope, timelines, dependencies, and owners; ensure timely delivery

• Serve as the primary merchandising lead for tentpole initiatives, partnering with cross-functional collaborators to set goals, execution plans, and success metrics

• Analyze funnel and placement performance (CTR, conversion, GMV lift, AOV, bounce/exit) to identify root causes and optimization opportunities; turn insights into action

• Lead cross-functional workstreams with Marketing, Product, Design, Content, Operations, and Business Intelligence to launch on schedule and to quality standards

• Develop and evolve tentpole playbooks (e.g., Pokémon Day and set release frameworks) to drive consistency, speed, and scalability across merchandising activations

• Run experiments and personalization initiatives (segmentation, creative variants, placement strategies) to continuously improve buyer experience and business outcomes

• Mentor and guide merchandising team members or cross-functional partners, setting standards and raising the overall quality of merchandising preparation and delivery  

• Communicate results and recommendations to stakeholders and leadership; influence decisions with clear trade-offs grounded in data

• Proactively manage dependencies and risks; maintain clear, timely communication to keep teams aligned

What you will bring: 

• Minimum 5-8+ years of progressive experience in e-commerce merchandising, buyer marketing, promotions, or related growth focused roles

• Demonstrated ownership of end-to-end tentpole programs (e.g., franchise days, set launches, seasonal peaks) with measurable impact on engagement, conversion, and GMV

• Strong planning and follow-through skills, with the ability to translate high-level goals into detailed plans across teams and channels

• Strong analytical skills; comfortable with data quality checks, funnel analysis, experimentation, and impact quantification

• Proven cross-functional leadership from strategy and planning through launch, optimization and retrospectives

• Experience building, documenting and scaling operational playbooks and processes for recurring, high-visibility merchandising events

• Ability to influence without direct authority, driving alignment and momentum across marketing, product, creative, and business intelligence teams

• Passion for the hobby; understanding of trading card game buyer behavior strongly preferred.

Additional Details

The base pay range for this position is expected in the range below:

$86,800 - $150,100

Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a target bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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