Senior Manager - Trust & Safety
To see similar active jobs please follow this link: Remote Management jobs
Join the VRChat Team!
VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised around $100M to date with the support of our investors, which include: Makers Fund, Anthos Capital and HTC. We have a great team which includes people from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.
Come and join the mission!
Job Overview
We are seeking a Senior Manager, Trust & Safety to lead our Trust and Safety team and guide the platform's operations strategy to maintain a safe and respectful environment for our global community. This leader will have strong operational experience and will be responsible for driving excellence and a best-in-class T&S function. The Senior Manager, Trust & Safety is accountable for managing and mentoring VRChat’s team of Trust & Safety Agents and establishing a “Safety by Design” mindset across the organization. The Senior Manager, Trust & Safety will also collaborate closely with Product, Engineering, andthe broader Operations team to drive continuous improvement of our internal tools and operational workflows. This is a critical leadership role that combines a passion for user safety with a strategic mindset, enabling the Senior Manager, Trust & Safety to have a significant impact on VRChat’s mission to foster a safe and welcoming virtual space. This role reports to the VP of Operations and Legal and will work closely with leadership across various functions, providing insight and direction to enhance the overall trust and safety framework at VRChat.
Duties and Responsibilities
Lead and develop a high-performing Trust & Safety team, ensuring a culture of empathy, integrity, and commitment to user safety
Drive VRChat's trust and safety strategy, setting clear goals and metrics aligned with company objectives
Oversee moderation of content and user behavior reports to ensure platform compliance with community guidelines and policies
Collaborate with Product and Engineering teams to improve internal trust and safety tooling and operational workflows
Develop and implement policies, processes, and training programs that ensure a scalable, consistent approach to moderation and user safety
Manage the Trust & Safety team, acting as a Mentor, ensuring consistent workload, assisting Agents with escalations and other challenging situations and promoting mental well-being
Act as a key point of contact with executive leadership, providing regular updates and strategic insight on trust and safety initiatives
Stay informed of industry trends and regulatory developments in online safety to help VRChat stay at the forefront of digital trust and safety
Experience, Skills, and Qualifications
Bachelor’s degree in Business Administration, Social Sciences, or a related field, or equivalent experience
Proven experience (5+ years) in trust and safety leadership (with management experience) within a consumer-facing tech company, preferably in a fast-paced start-up environment. Experience in online gaming, social media and/or community-focused platforms is a plus
Strong understanding of content moderation practices, digital safety frameworks, and policy development
Demonstrated success in leading and managing high-performing teams with a focus on safety, well-being, and efficiency
Ability to collaborate across departments and advocate for trust and safety needs with key stakeholders
Excellent communication skills, able to convey complex safety concepts to both technical and non-technical audiences
Familiarity with data analysis and KPI tracking, with a focus on continuous improvement and operational excellence
Passion for VR, online communities, and fostering safe and inclusive digital spaces.
Benefits
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Paid parental leave benefits
VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!
All job offers are subject to satisfactory referencing and background checks.
About the job
Senior Manager - Trust & Safety
To see similar active jobs please follow this link: Remote Management jobs
Join the VRChat Team!
VRChat offers a first-of-its-kind, game-changing platform that provides an endless collection of social VR experiences and gives the power of creation to its robust community. With over 250,000 worlds and growing, VRChat’s vision is to allow users to bring their imaginations to life and help shape the metaverse anywhere in the world on any device. VRChat has raised around $100M to date with the support of our investors, which include: Makers Fund, Anthos Capital and HTC. We have a great team which includes people from: Netflix, Twitter, Meta, Microsoft, Roblox, Google, Amazon, Unity, Spotify, Discord, Uber, eBay, Robinhood, Twitch, Zynga and TikTok.
Come and join the mission!
Job Overview
We are seeking a Senior Manager, Trust & Safety to lead our Trust and Safety team and guide the platform's operations strategy to maintain a safe and respectful environment for our global community. This leader will have strong operational experience and will be responsible for driving excellence and a best-in-class T&S function. The Senior Manager, Trust & Safety is accountable for managing and mentoring VRChat’s team of Trust & Safety Agents and establishing a “Safety by Design” mindset across the organization. The Senior Manager, Trust & Safety will also collaborate closely with Product, Engineering, andthe broader Operations team to drive continuous improvement of our internal tools and operational workflows. This is a critical leadership role that combines a passion for user safety with a strategic mindset, enabling the Senior Manager, Trust & Safety to have a significant impact on VRChat’s mission to foster a safe and welcoming virtual space. This role reports to the VP of Operations and Legal and will work closely with leadership across various functions, providing insight and direction to enhance the overall trust and safety framework at VRChat.
Duties and Responsibilities
Lead and develop a high-performing Trust & Safety team, ensuring a culture of empathy, integrity, and commitment to user safety
Drive VRChat's trust and safety strategy, setting clear goals and metrics aligned with company objectives
Oversee moderation of content and user behavior reports to ensure platform compliance with community guidelines and policies
Collaborate with Product and Engineering teams to improve internal trust and safety tooling and operational workflows
Develop and implement policies, processes, and training programs that ensure a scalable, consistent approach to moderation and user safety
Manage the Trust & Safety team, acting as a Mentor, ensuring consistent workload, assisting Agents with escalations and other challenging situations and promoting mental well-being
Act as a key point of contact with executive leadership, providing regular updates and strategic insight on trust and safety initiatives
Stay informed of industry trends and regulatory developments in online safety to help VRChat stay at the forefront of digital trust and safety
Experience, Skills, and Qualifications
Bachelor’s degree in Business Administration, Social Sciences, or a related field, or equivalent experience
Proven experience (5+ years) in trust and safety leadership (with management experience) within a consumer-facing tech company, preferably in a fast-paced start-up environment. Experience in online gaming, social media and/or community-focused platforms is a plus
Strong understanding of content moderation practices, digital safety frameworks, and policy development
Demonstrated success in leading and managing high-performing teams with a focus on safety, well-being, and efficiency
Ability to collaborate across departments and advocate for trust and safety needs with key stakeholders
Excellent communication skills, able to convey complex safety concepts to both technical and non-technical audiences
Familiarity with data analysis and KPI tracking, with a focus on continuous improvement and operational excellence
Passion for VR, online communities, and fostering safe and inclusive digital spaces.
Benefits
Work from anywhere! VRChat is a 100% remote company
Health Benefits
401K for US & RRSP for Canadian Employees
Stock Options
Generous paid holiday schedule
Unlimited/Flexible vacation time
Paid parental leave benefits
VRChat is an equal-opportunity employer, and we welcome applicants from all backgrounds. VRChat fosters a diverse, creative, and collaborative environment where anyone can contribute to any of the ongoing projects or direction of the roadmap at any time. If you’re a passionate team player who wants to have an impact on a dynamic team, we’d love to hear from you!
All job offers are subject to satisfactory referencing and background checks.