Senior Manager - Training and Content Management
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About the Role:
The Senior Manager, Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. This leader will oversee a team of Training Specialists, Instructional Designers, and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, including clinical teams, project managers, customer experience teams, and operations staff. This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Hims & Hers.
You Will:
Leadership and Team Development:
Lead, mentor, and develop a high-performing team of Training Specialists, Instructional Designers, and Content Analysts, fostering a culture of collaboration, innovation, and excellence.
Promote a customer-obsessed mindset within the team by emphasizing the importance of understanding and exceeding customer expectations.
Program Development:
Drive the creation and implementation of comprehensive training programs that align with business objectives, regulatory requirements, and stakeholder needs across Care Operations.
Oversee the design, delivery, and maintenance of training content, ensuring it is engaging, up-to-date, and tailored to various audiences, including clinical staff, customer experience teams, project managers, and operational leaders.
Content Management:
Develop scalable content management processes to ensure the efficient creation, organization, and distribution of training materials and resources that empower teams to deliver exceptional customer experiences.
Cross-Functional Collaboration:
Partner closely with teams—including Telemedicine Operations, Customer Experience, Product, Medical Affairs, and Growth—to align training initiatives with organizational priorities and new product or service launches.
Continuous Improvement:
Measure and analyze the effectiveness of training programs and content delivery, using data-driven insights to continuously improve learning outcomes and operational performance.
Strategic Influence:
Act as a key stakeholder in strategic initiatives, identifying opportunities to enhance the quality of training and content to support exceptional customer and provider experiences.
Industry Expertise:
Maintain a deep understanding of industry trends and best practices in training, content management, and adult learning methodologies, applying this knowledge to advance team capabilities.
You Have:
8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs.
5+ years of experience hiring, leading, and developing cross-functional teams.
Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes.
Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment.
A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions.
Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights.
Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner.
A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability.
Nice To Have:
Bachelor’s degree in Education, Training, Communications, or a related field, or equivalent work experience.
Experience in the healthcare or telehealth industry, with familiarity around clinical and regulatory training requirements.
Leadership experience in a rapidly scaling consumer tech or digital health organization.
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats
#LI-Remote
Senior Manager - Training and Content Management
To see similar active jobs please follow this link: Remote Human Resources jobs
About the Role:
The Senior Manager, Training and Content Management will report directly to the Director of Training and Project Management and play a critical role within our Care Operations organization. This leader will oversee a team of Training Specialists, Instructional Designers, and Content Analysts focused on delivering exceptional training and content that empowers world-class customer experiences. The Senior Manager will work cross-functionally to design and implement scalable solutions for training and content delivery, supporting a diverse range of stakeholders, including clinical teams, project managers, customer experience teams, and operations staff. This role is essential to building a customer-obsessed culture, ensuring consistency, quality, and innovation in how we train our teams and deliver content at Hims & Hers.
You Will:
Leadership and Team Development:
Lead, mentor, and develop a high-performing team of Training Specialists, Instructional Designers, and Content Analysts, fostering a culture of collaboration, innovation, and excellence.
Promote a customer-obsessed mindset within the team by emphasizing the importance of understanding and exceeding customer expectations.
Program Development:
Drive the creation and implementation of comprehensive training programs that align with business objectives, regulatory requirements, and stakeholder needs across Care Operations.
Oversee the design, delivery, and maintenance of training content, ensuring it is engaging, up-to-date, and tailored to various audiences, including clinical staff, customer experience teams, project managers, and operational leaders.
Content Management:
Develop scalable content management processes to ensure the efficient creation, organization, and distribution of training materials and resources that empower teams to deliver exceptional customer experiences.
Cross-Functional Collaboration:
Partner closely with teams—including Telemedicine Operations, Customer Experience, Product, Medical Affairs, and Growth—to align training initiatives with organizational priorities and new product or service launches.
Continuous Improvement:
Measure and analyze the effectiveness of training programs and content delivery, using data-driven insights to continuously improve learning outcomes and operational performance.
Strategic Influence:
Act as a key stakeholder in strategic initiatives, identifying opportunities to enhance the quality of training and content to support exceptional customer and provider experiences.
Industry Expertise:
Maintain a deep understanding of industry trends and best practices in training, content management, and adult learning methodologies, applying this knowledge to advance team capabilities.
You Have:
8+ years of experience managing training teams, instructional design, and/or content management in fast-paced environments, with a proven ability to deliver impactful training programs.
5+ years of experience hiring, leading, and developing cross-functional teams.
Expertise in instructional design, adult learning principles, and content development best practices, with a track record of delivering training that drives measurable outcomes.
Exceptional organizational skills and the ability to balance multiple priorities, timelines, and stakeholder needs in a dynamic environment.
A collaborative and solutions-oriented mindset, with the ability to influence and align diverse stakeholders across technical and non-technical functions.
Strong analytical skills, with experience measuring training effectiveness and driving continuous improvement through data-driven insights.
Superb written and verbal communication skills, with experience presenting to senior leaders and cross-functional teams in an engaging and accessible manner.
A passion for working in a fully remote environment, with demonstrated ownership, accountability, and adaptability.
Nice To Have:
Bachelor’s degree in Education, Training, Communications, or a related field, or equivalent work experience.
Experience in the healthcare or telehealth industry, with familiarity around clinical and regulatory training requirements.
Leadership experience in a rapidly scaling consumer tech or digital health organization.
Our Benefits (there are more but here are some highlights):
Competitive salary & equity compensation for full-time roles
Unlimited PTO, company holidays, and quarterly mental health days
Comprehensive health benefits including medical, dental & vision, and parental leave
Employee Stock Purchase Program (ESPP)
Employee discounts on hims & hers & Apostrophe online products
401k benefits with employer matching contribution
Offsite team retreats
#LI-Remote