Senior Manager - Professional Services, Technical Program Management - AMER
An overview of this role
As the Senior Manager, Professional Services, Technical Program Management, you'll lead GitLab's project and program management delivery across our Professional Services organization so customer engagements run predictably, efficiently, and with high impact. You'll oversee a distributed team of project and program managers within the Americas and set the vision and strategy for how we plan, govern, and deliver complex Professional Services engagements at scale. Reporting to the Head of Professional Services, Americas, you'll turn company and services goals into a clear delivery strategy, drive operational excellence in program execution, and own key delivery outcomes across a diverse customer portfolio. In your first year, you'll refine and standardize delivery frameworks and methodologies, deepen collaboration with Sales, Product, Engineering, Customer Experience and Professional Services operations, and improve our governance, metrics, and resource management practices in line with a fast-growing, subscription-based business. This is a unique opportunity to shape how GitLab plans, manages and delivers Professional Services and to help define the future of DevSecOps delivery with some of the world's most innovative companies.
Some examples of our projects:
Managing a portfolio of complex, multi-workstream Professional Services engagements, ensuring predictable delivery, clear governance, consistent alignment, and strong customer outcomes
Designing and standardizing project and program management frameworks, tools, and best practices that drive consistency across all Professional Services teams
Partnering with Product, Engineering, and technical delivery leaders to align project plans, scope, and milestones with GitLab's roadmap and customer objectives
Working closely with Sales and Professional Services leadership to shape scoping, staffing, and delivery approaches that support renewals, expansions, and long-term customer success
What you'll do
Lead the strategy, execution, and continuous improvement of Professional Services technical program management, ensuring consistent, high-quality customer outcomes and strong alignment with GitLab's business objectives.
Directly manage a team of project and program managers, providing clear priorities, coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth.
Define, operationalize, and continuously refine project and program management frameworks, methodologies, and best practices that drive predictability, scalability, and effective risk management across all customer engagements.
Oversee a broad portfolio of Professional Services projects, ensuring effective scoping, planning, and governance, optimal resource utilization, and delivery outcomes that support customer success, renewals, and revenue growth.
Partner closely with Professional Services, Sales, Product, Engineering, and other stakeholders to align delivery capabilities with business strategy, identify opportunities for services expansion, and support go-to-market initiatives.
Establish, track, and report on key performance indicators (KPIs) for program delivery, including schedule adherence, delivery quality, customer satisfaction, and team performance, using data to inform decisions and drive operational improvements.
Collaborate with Professional Services operations and technical leaders on capacity planning, staffing, and resource management, ensuring the right skills are deployed to the right projects at the right time.
Serve as a senior escalation point for complex project and program issues, driving clear communication, structured problem solving, and alignment with both customer stakeholders and internal leadership.
Champion innovation in delivery tools, processes, and reporting, staying current with industry trends in program and project management, and introducing improvements that enhance efficiency and customer value at scale.
What you'll bring
Demonstrated progressive experience leading complex program and project delivery for customer-facing engagements, from planning through successful completion, ideally within a technology or software professional services environment.
Proven ability to build, lead, and scale program and project management teams within Professional Services, using budgets, utilization, and delivery performance data to guide decisions and continuous improvement.
Experience leading cross-functional delivery teams (for example, project and program managers, consultants, architects, and delivery partners), with a focus on coaching, mentorship, and developing high-performing teams in a fast-paced, growing company.
Strong background in professional services delivery models and customer-facing programs, with the ability to define, track, and act on outcome-focused measures that drive renewals, expansions, and long-term customer success.
Deep familiarity with program and project management methodologies, tools, and governance frameworks, with hands-on experience implementing and scaling these practices across a diverse project portfolio.
Strategic thinking and business acumen, with the ability to translate company and Professional Services goals into clear delivery strategies, frameworks, and scalable operating models for program and project management.
Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships with senior customer stakeholders, internal executives, and cross-functional partners, and to communicate complex delivery information clearly.
Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and comfortable leading through ambiguity and change.
About the team
The Professional Services team at GitLab helps customers get the full value of our platform through consulting, implementation, and enablement services. We design, deliver, and improve service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long-term customer success. Our team includes managers, architects, engineers, project managers, and other specialists across multiple regions, and we work asynchronously to support customers globally and maintain continuous progress. We emphasize open communication with customers and internal teams and adapt how we work as their needs evolve.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$145,600—$312,000 USD
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Senior Manager - Professional Services, Technical Program Management - AMER
An overview of this role
As the Senior Manager, Professional Services, Technical Program Management, you'll lead GitLab's project and program management delivery across our Professional Services organization so customer engagements run predictably, efficiently, and with high impact. You'll oversee a distributed team of project and program managers within the Americas and set the vision and strategy for how we plan, govern, and deliver complex Professional Services engagements at scale. Reporting to the Head of Professional Services, Americas, you'll turn company and services goals into a clear delivery strategy, drive operational excellence in program execution, and own key delivery outcomes across a diverse customer portfolio. In your first year, you'll refine and standardize delivery frameworks and methodologies, deepen collaboration with Sales, Product, Engineering, Customer Experience and Professional Services operations, and improve our governance, metrics, and resource management practices in line with a fast-growing, subscription-based business. This is a unique opportunity to shape how GitLab plans, manages and delivers Professional Services and to help define the future of DevSecOps delivery with some of the world's most innovative companies.
Some examples of our projects:
Managing a portfolio of complex, multi-workstream Professional Services engagements, ensuring predictable delivery, clear governance, consistent alignment, and strong customer outcomes
Designing and standardizing project and program management frameworks, tools, and best practices that drive consistency across all Professional Services teams
Partnering with Product, Engineering, and technical delivery leaders to align project plans, scope, and milestones with GitLab's roadmap and customer objectives
Working closely with Sales and Professional Services leadership to shape scoping, staffing, and delivery approaches that support renewals, expansions, and long-term customer success
What you'll do
Lead the strategy, execution, and continuous improvement of Professional Services technical program management, ensuring consistent, high-quality customer outcomes and strong alignment with GitLab's business objectives.
Directly manage a team of project and program managers, providing clear priorities, coaching, mentorship, and performance management while fostering a culture of excellence, collaboration, and professional growth.
Define, operationalize, and continuously refine project and program management frameworks, methodologies, and best practices that drive predictability, scalability, and effective risk management across all customer engagements.
Oversee a broad portfolio of Professional Services projects, ensuring effective scoping, planning, and governance, optimal resource utilization, and delivery outcomes that support customer success, renewals, and revenue growth.
Partner closely with Professional Services, Sales, Product, Engineering, and other stakeholders to align delivery capabilities with business strategy, identify opportunities for services expansion, and support go-to-market initiatives.
Establish, track, and report on key performance indicators (KPIs) for program delivery, including schedule adherence, delivery quality, customer satisfaction, and team performance, using data to inform decisions and drive operational improvements.
Collaborate with Professional Services operations and technical leaders on capacity planning, staffing, and resource management, ensuring the right skills are deployed to the right projects at the right time.
Serve as a senior escalation point for complex project and program issues, driving clear communication, structured problem solving, and alignment with both customer stakeholders and internal leadership.
Champion innovation in delivery tools, processes, and reporting, staying current with industry trends in program and project management, and introducing improvements that enhance efficiency and customer value at scale.
What you'll bring
Demonstrated progressive experience leading complex program and project delivery for customer-facing engagements, from planning through successful completion, ideally within a technology or software professional services environment.
Proven ability to build, lead, and scale program and project management teams within Professional Services, using budgets, utilization, and delivery performance data to guide decisions and continuous improvement.
Experience leading cross-functional delivery teams (for example, project and program managers, consultants, architects, and delivery partners), with a focus on coaching, mentorship, and developing high-performing teams in a fast-paced, growing company.
Strong background in professional services delivery models and customer-facing programs, with the ability to define, track, and act on outcome-focused measures that drive renewals, expansions, and long-term customer success.
Deep familiarity with program and project management methodologies, tools, and governance frameworks, with hands-on experience implementing and scaling these practices across a diverse project portfolio.
Strategic thinking and business acumen, with the ability to translate company and Professional Services goals into clear delivery strategies, frameworks, and scalable operating models for program and project management.
Excellent communication and interpersonal skills, with the ability to influence and build trusted relationships with senior customer stakeholders, internal executives, and cross-functional partners, and to communicate complex delivery information clearly.
Ability to operate autonomously in a fully remote, distributed, and asynchronous work environment, while remaining highly accountable to outcomes and comfortable leading through ambiguity and change.
About the team
The Professional Services team at GitLab helps customers get the full value of our platform through consulting, implementation, and enablement services. We design, deliver, and improve service offerings and delivery models that drive successful outcomes, accelerate adoption, and support long-term customer success. Our team includes managers, architects, engineers, project managers, and other specialists across multiple regions, and we work asynchronously to support customers globally and maintain continuous progress. We emphasize open communication with customers and internal teams and adapt how we work as their needs evolve.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$145,600—$312,000 USD