Senior Manager – Product Development (AICX)
About AICX (part of the 5CA Group)
AICX builds modular, fully configurable AI-driven agents and tools for customer experience (CX). Our platform enables enterprise clients to orchestrate workflows across QA, ticket handling, translation, and automation. AICX operates as a strategic product initiative within the 5CA Group, leveraging 25+ years of global CX experience across 75+ countries and 28+ languages.
The opportunity
AICX is entering a new phase focused on product maturity, market readiness, and structured scaling. We are looking for a senior leader to drive product development strategy, lead and upskill an international remote team, and align technology delivery with commercial outcomes. This role carries formal decision authority and end-to-end accountability for product development outcomes, including delivery predictability, capability building, and market alignment.
Locations: South Africa, North Macedonia, Philippines, Honduras.
Role summary
As Senior Manager – Product Development, you lead a product development organization for AICX. You operate at a strategic level and ensure that product direction, delivery execution, and commercial readiness are aligned.
You will:
Define and drive product development strategy and prioritization
Lead and develop a fully remote, international team
Partner with commercial stakeholders to align roadmaps with market and client needs
Establish operating rhythms, governance, and measurable performance standards
Own decision-making and accountability for outcomes
Key responsibilities
Product strategy, positioning, and market readiness
Define and maintain a product roadmap aligned with market trends and clients needs
Partner with commercial stakeholders to translate market signals into prioritization and release planning
Support product positioning and market-readiness activities through structured cross-functional collaboration
Engage with clients where relevant to ensure product direction is grounded in real-world use cases
Leadership, organization design, and performance
Lead, mentor, and develop an international, fully remote team
Build and maintain a culture of high-performance with structured feedback and performance practices
Drive capability development, succession thinking, and team scalability planning
Set clear goals and success metrics across delivery performance, quality outcomes, and operational maturity
Decision authority, governance, and accountability
Hold formal decision authority on development priorities and trade-offs
Establish governance for delivery commitments, execution risks, and outcome accountability
Implement predictable operating rhythms (planning cycles, review cadences, release governance)
Ensure ownership and accountability are clear across the product development organization
Execution oversight
Oversee maturation of the existing platform and the conceptual shaping of future capabilities
Drive delivery predictability and measurable improvements in reliability and operational maturity
Ensure documentation and ways of working support scale, maintainability, and onboarding effectiveness
What you bring
Experience
10+ years in software or product development management
10+ years in people leadership roles with a proven track record of building and scaling teams
Proven track record of experience shaping product strategy and driving market-aligned prioritization
Experience contributing to market introduction of complex technical products (in partnership with commercial teams)
Strong experience operating in international, remote-first environments
Leadership profile
Strategic thinker with strong judgment, accountability mindset, and stakeholder maturity
Comfortable leading cross-functional alignment between product, technology, and commercial stakeholders
Able to translate ambiguity into structured execution frameworks, operating rhythms, and measurable outcomes
Technical foundation & strategic oversight
In this role, you bring technical credibility combined with the ability to operate at a strategic level. You can:
Evaluate complex technical constraints and trade-offs to support product direction and prioritization
Guide senior engineers through governance, clarity, and decision-making frameworks
Translate technical complexity into business implications and structured delivery planning
Education & language
MSc in a technical field or equivalent professional experience
English proficiency at C1 level or higher (written and spoken)
How we hire
Leadership and strategic assessment
Product strategy and market alignment discussion
Organization design scenario
Executive interview focused on decision-making and accountability
About the job
Apply for this position
Senior Manager – Product Development (AICX)
About AICX (part of the 5CA Group)
AICX builds modular, fully configurable AI-driven agents and tools for customer experience (CX). Our platform enables enterprise clients to orchestrate workflows across QA, ticket handling, translation, and automation. AICX operates as a strategic product initiative within the 5CA Group, leveraging 25+ years of global CX experience across 75+ countries and 28+ languages.
The opportunity
AICX is entering a new phase focused on product maturity, market readiness, and structured scaling. We are looking for a senior leader to drive product development strategy, lead and upskill an international remote team, and align technology delivery with commercial outcomes. This role carries formal decision authority and end-to-end accountability for product development outcomes, including delivery predictability, capability building, and market alignment.
Locations: South Africa, North Macedonia, Philippines, Honduras.
Role summary
As Senior Manager – Product Development, you lead a product development organization for AICX. You operate at a strategic level and ensure that product direction, delivery execution, and commercial readiness are aligned.
You will:
Define and drive product development strategy and prioritization
Lead and develop a fully remote, international team
Partner with commercial stakeholders to align roadmaps with market and client needs
Establish operating rhythms, governance, and measurable performance standards
Own decision-making and accountability for outcomes
Key responsibilities
Product strategy, positioning, and market readiness
Define and maintain a product roadmap aligned with market trends and clients needs
Partner with commercial stakeholders to translate market signals into prioritization and release planning
Support product positioning and market-readiness activities through structured cross-functional collaboration
Engage with clients where relevant to ensure product direction is grounded in real-world use cases
Leadership, organization design, and performance
Lead, mentor, and develop an international, fully remote team
Build and maintain a culture of high-performance with structured feedback and performance practices
Drive capability development, succession thinking, and team scalability planning
Set clear goals and success metrics across delivery performance, quality outcomes, and operational maturity
Decision authority, governance, and accountability
Hold formal decision authority on development priorities and trade-offs
Establish governance for delivery commitments, execution risks, and outcome accountability
Implement predictable operating rhythms (planning cycles, review cadences, release governance)
Ensure ownership and accountability are clear across the product development organization
Execution oversight
Oversee maturation of the existing platform and the conceptual shaping of future capabilities
Drive delivery predictability and measurable improvements in reliability and operational maturity
Ensure documentation and ways of working support scale, maintainability, and onboarding effectiveness
What you bring
Experience
10+ years in software or product development management
10+ years in people leadership roles with a proven track record of building and scaling teams
Proven track record of experience shaping product strategy and driving market-aligned prioritization
Experience contributing to market introduction of complex technical products (in partnership with commercial teams)
Strong experience operating in international, remote-first environments
Leadership profile
Strategic thinker with strong judgment, accountability mindset, and stakeholder maturity
Comfortable leading cross-functional alignment between product, technology, and commercial stakeholders
Able to translate ambiguity into structured execution frameworks, operating rhythms, and measurable outcomes
Technical foundation & strategic oversight
In this role, you bring technical credibility combined with the ability to operate at a strategic level. You can:
Evaluate complex technical constraints and trade-offs to support product direction and prioritization
Guide senior engineers through governance, clarity, and decision-making frameworks
Translate technical complexity into business implications and structured delivery planning
Education & language
MSc in a technical field or equivalent professional experience
English proficiency at C1 level or higher (written and spoken)
How we hire
Leadership and strategic assessment
Product strategy and market alignment discussion
Organization design scenario
Executive interview focused on decision-making and accountability