Senior Manager - Marketplace Onboarding & Partner Management

FICO (NYSE: FICO)is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!

The Opportunity

'The FICO Marketplace is the center of an ecosystem of value — providing a digital hub for businesses to effortlessly access and deploy decision intelligence assets. As the marketplace scales, we are expanding access to a broader set of partners through a streamlined, higher-volume onboarding model — and we need someone to own and drive that engine.

FICO is seeking a Marketplace Onboarding & Partner Manager to join our Global FICO Marketplace Team within the Global Partners and Alliances organization. In this role, you will own and manage the inbound partner application and onboarding process for a growing portfolio of marketplace partnerships, while contributing to the continuous improvement of the processes and tools that enable our marketplace ecosystem to scale efficiently. You will serve as the primary point of contact for incoming partner applications, manage a portfolio of lower-touch transactional partnerships, and collaborate with marketing, account managers, legal, security, operations, and technical teams to ensure seamless partner integration.' - Hiring Manager

What You'll Contribute 

• Inbound Application & Partner Intake: Serve as the primary point of contact for inbound marketplace partner applications; manage the application intake process, respond to partner inquiries via centralized channels, and ensure timely progression through qualification, due diligence, and onboarding steps. 

• Onboarding Process Management: Own and manage a streamlined onboarding process for high-volume, lower-touch partnerships; conduct due diligence checks, manage partner communications, create accounts, and ensure partners are set up for success on the FICO Marketplace. 

• Onboarding Monitoring & Issue Resolution: Monitor onboarding progress across all marketplace partners; identify and help resolve bottlenecks in due diligence, legal, or technical steps; escalate systemic issues to improve process throughput. 

• Provider Pipeline Management: Maintain a pipeline of targeted providers that meet FICO Platform customer and strategy needs; proactively recruit partners to join the FICO Marketplace. 

• Portfolio Management: Manage a portfolio of lower-touch, transactional partnerships; systematically evaluate their strategic value and review candidates for promotion to strategic accounts with management; coordinate handoffs of promoted accounts to Partner Account Managers. 

• Salesforce Operations Excellence: Handle complete account setup, partnership records, quotes, opportunities, and legal requests to ensure accurate partnership data and smooth operational workflows. 

• Process Optimization: Identify process bottlenecks, gaps, and improvement opportunities across the partner onboarding lifecycle; partner with operations, technology, and cross-functional teams to design and implement scalable solutions, including advancing self-service onboarding capabilities. 

• Cross-Functional Coordination: Collaborate with colleagues across departments - including marketing, legal, cybersecurity, operations, and technical teams - to ensure seamless partner integration, resolve onboarding challenges, and improve processes. 

What We're Seeking 

• 3–5+ years of experience in partner management, operations, or business development within B2B technology or SaaS environments; financial services industry or risk lifecycle experience a plus. 

• Experience with CRM systems, Salesforce preferred, including account setup, opportunity management, and data governance. 

• Demonstrated ability to manage complex operational processes and coordinate across multiple internal stakeholders. 

• Excellent project management skills with the ability to handle 30+ partner onboardings annually while maintaining quality and efficiency. 

• Strong communication and relationship-building skills to work effectively with both internal teams and external partners. 

• Experience in legal request coordination, security and due diligence processes, and contract administration. 

• Ability to work under tight deadlines and thrive in a fast-paced environment with evolving processes. 

• Proactive self-starter with the ability to assess situations, determine what is needed, and execute on objectives with guidance and guiding principles rather than close oversight. 

• Software marketplace or platform ecosystem experience a plus. 

• Process design, change management, or continuous improvement experience a plus. 

• Bachelor's degree or relevant experience required; field of study is less important than demonstrated ability to manage operational complexity and communicate effectively with diverse stakeholders. 

Our Offer to You 

• An inclusive culture strongly reflecting our core values:  Act Like an Owner, Delight Our Customers and Earn the Respect of Others.

• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.

• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.

• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

• The targeted base pay range for this role is: $91,000 to $143,000 with this range reflecting differences in candidate knowledge, skills and experience.  

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

•    Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.

•    Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.

•    Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career.  Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy