Senior Manager - Customer Experience Strategic Initiatives and Analysis
To see similar active jobs please follow this link: Remote Customer Success jobs
Join the Solar For All Revolution!
At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. The Senior Manager, Customer Experience Initiatives and Analytics, is a senior-level position responsible for leading the development and execution of PosiGen’s Customer Experience team’s most important priorities. This role will work closely with the SVP Customer Experience and other senior leaders to identify and prioritize strategic opportunities, develop and implement plans to achieve these goals, and track progress towards successful completion
Essential Job Functions
Lead the development and execution of the Customer Experience teams’ strategic plans in Customer Care, Collections, Monitoring and Field Services
Work with senior leaders and front line teams to identify and prioritize strategic opportunities and customer experience gaps
Develop and implement plans to achieve strategic goals
Manage budgets for strategic initiatives
Track progress towards achieving strategic goals
Conduct data analysis to support strategic decision-making
Communicate strategic plans and progress to stakeholders
Indirectly manage resources participating in the planning and implementation of strategic initiatives
Develop, measure and report on KPIs relative to each Customer Experience function
Education/Experience
Bachelor's degree in business administration, finance, or a related field
5+ years of experience in a management role
3+ years of experience in strategic planning and execution
Experience in customer operations - sales and service, including contact center management
Experience in renewable energy sector preferred
Strong analytical and problem-solving skills
Strategic planning and goal setting
Execution management
Proficient in Google Suite
Proficient in Salesforce
Analytics software preferred
About PosiGen
PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.
As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:
Act with Integrity
Be Humble, Be Kind
Collaborate and Seek to Understand
Deliver on our Promises
Engage Passionately
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.
About the job
Senior Manager - Customer Experience Strategic Initiatives and Analysis
To see similar active jobs please follow this link: Remote Customer Success jobs
Join the Solar For All Revolution!
At PosiGen, we are passionate about providing money saving solar and energy efficiency solutions for people of all income levels. The Senior Manager, Customer Experience Initiatives and Analytics, is a senior-level position responsible for leading the development and execution of PosiGen’s Customer Experience team’s most important priorities. This role will work closely with the SVP Customer Experience and other senior leaders to identify and prioritize strategic opportunities, develop and implement plans to achieve these goals, and track progress towards successful completion
Essential Job Functions
Lead the development and execution of the Customer Experience teams’ strategic plans in Customer Care, Collections, Monitoring and Field Services
Work with senior leaders and front line teams to identify and prioritize strategic opportunities and customer experience gaps
Develop and implement plans to achieve strategic goals
Manage budgets for strategic initiatives
Track progress towards achieving strategic goals
Conduct data analysis to support strategic decision-making
Communicate strategic plans and progress to stakeholders
Indirectly manage resources participating in the planning and implementation of strategic initiatives
Develop, measure and report on KPIs relative to each Customer Experience function
Education/Experience
Bachelor's degree in business administration, finance, or a related field
5+ years of experience in a management role
3+ years of experience in strategic planning and execution
Experience in customer operations - sales and service, including contact center management
Experience in renewable energy sector preferred
Strong analytical and problem-solving skills
Strategic planning and goal setting
Execution management
Proficient in Google Suite
Proficient in Salesforce
Analytics software preferred
About PosiGen
PosiGen is a people-centric, rapidly growing residential solar company committed to making Solar For ALL a reality. We aim to simplify solar, improve home efficiency, and generate opportunities for the underserved through our first of its kind, no credit check, guaranteed savings solar leasing program.
As employees at PosiGen, we are passionate about furthering our mission of Solar For ALL. At PosiGen, we celebrate the individual and foster an environment where employees can be their true self. We strive to live every day by our values:
Act with Integrity
Be Humble, Be Kind
Collaborate and Seek to Understand
Deliver on our Promises
Engage Passionately
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources.