Senior Manager Commercial Operations

What you will do:

• Work closely with sales leadership to streamline and enhance sales processes, ensuring efficiency and effectiveness in achieving revenue targets.

• Oversee the development and implementation of robust reporting systems to provide key insights into commercial performance, market trends, and opportunities for improvement.

• Drive the development of accurate sales forecasts, working closely with finance and sales teams to align revenue. 

• Administer and configure the company CRM system (currently Salesforce.com) to meet the evolving needs of the sales and customer support teams.

• Collaborate with cross-functional teams to gather and understand requirements for CRM system enhancements.

• Implement and manage CRM customizations, workflows, process builder, and other automation tools.

• Ensure data integrity and accuracy by performing regular data cleansing and validation activities. 

• Offer support and training to users, ensuring effective utilization of CRM capabilities.

• Stay informed about CRM updates and best practices to recommend and implement system improvements. 

• Manage and direct the work of CRM analysts and/or contractors.

• Drive the configure, price, and quote (CPQ) process and its implementation in the CRM system.

• Direct the Deal Desk process for large deals and pricing or configuration exceptions.

• This position has does not have direct reports.

• Perform any other related activities assigned by reporting manager.

What you bring:

• Bachelor’s degree in Business, Finance, or a related field; MBA is a plus.

• 5+ years- proven experience in commercial operations, sales operations, or a related role.

• Strong analytical and problem-solving skills with a data-driven mindset.

• Excellent leadership and interpersonal skills with the ability to collaborate across departments. 

• Proficient in CRM systems (e.g., Salesforce) and other sales-related technologies. 

• Strategic thinker with the ability to translate business objectives into actionable plans.

• Effective communication skills, both written and verbal.

• Demonstrated success in driving process improvements and optimizing business operations.

What we offer you:

• RapidAI pays 100% for employee coverage & 75% for your dependent coverage for medical, dental & vision premiums.

• Medical Benefits – We offer a range of policies through TriNet 

• Life Insurance/AD&D is 1X times your annual salary

• We pay 100% for Short and Long Term Disability.

• Healthcare and Dependent care flexible spending accounts are available

• A 401k plan is offered through Empower

• RapidAI provides $100 a month for internet/cell/phone services.

Time Off:

• We have 10 company paid holidays!

• RapidAI has a flexible vacation policy.  We urge employees to take vacation! Vacation allows employees to renew, reinvigorate, and rejuvenate.

Other Cool Benefits:

• Equity - Stock Options

• Incentive Compensation

• And most importantly - You are joining an awesome team!

Compensation - The salary range target for the role described in this job description is $160,000 to $180,000. Final offer amounts depend on multiple factors including but not limited to candidate experience and expertise, geographic location, compensation/equity mix, and market data. This position may also be eligible for additional incentives such as equity awards, short-term incentives, or sales compensation.