Senior IT Operations Administrator

Job Summary

The IT Operations Specialist will play a key role in maintaining the organization’s technology infrastructure and subscriptions, ensuring the optimal performance, security, and reliability of all cloud-based systems and applications. This role involves managing cloud servers & storage, SaaS applications, and end-user support while also contributing to IT strategy and planning.

The IT Operations Specialist at phData will be expected to:

• Manage and resolve IT support requests from employees, spanning device, account, application, server, and service issues.

• Work on a variety of organization-wide application and infrastructure projects with minimal downtime and disruption including migrations, optimizations, security enhancements, SSO, provisioning, and automation.

• Create and configure accounts for new employees, and de-provision accounts for departing employees.

• Procure and ship new laptops to employees, and wipe devices received from exit employees for reuse.

• Maintain IT asset inventory.

• Participate in security and compliance audits, and conduct timely review of security alerts across multiple platforms.

• Be a tech specialist and be a technical mentor to the team as and when needed.

• Work with different MDM systems and execute app deployments, policy implementations, and configuration automations.

• Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.

• Assist with the tracking and management of subscriptions and licenses.

• Create design and planning docs to drive well–defined IT implementations.

• Work in rotational shifts and provide weekend on-call rotation to support end users and provide uninterrupted global IT coverage.

Education, Experience, and Other Requirements:

• Prefer any of the following hands-on experience: Windows, macOS, Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager), Office 365, Google Workspace/GSuite, Azure Sentinel, AWS Workspaces, AWS EC2 and networking, Windows Server, Jamf suite, Sophos endpoint security, Jira service management, OpenVPN, etc.

• Bachelor's degree either in IT or Computer Science preferred.

• Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices.

• Extensive experience in servers and virtualization. 

• Experience in Network (Routing, Switching, Wireless and Security) infrastructure setup and maintenance.

• Extensive customer support experience.

• Experience in configuring and managing different SIEM, Network, and AV monitoring tools. 

• Advance knowledge and experience in cloud platforms like AWS and Microsoft Entra (Azure).

• Experience with participating in ISMS Certification Process and/or Audits.

• A total of 7+ years of experience with at least 3 years as an System Administrator or similar.

• Work in a 24/7 environment with rotating shifts including night shifts.

• Excellent communication skills, both written and verbal.

• Strong problem-solving and time management skills.

• Detail-oriented.

Why phData? We Offer:

• Remote-First Workplace

• Medical Insurance for Self & Family

• Medical Insurance for Parents

• Term Life & Personal Accident

• Wellness Allowance

• Broadband Reimbursement

• Continuous learning and growth opportunities to enhance your skills and expertise

• Other benefits include paid certifications, professional development allowance, and bonuses for creating for company-approved content

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