About the role

We are looking for a thoughtful, execution-driven Senior Manager, HR Operations to help lead and scale global HR programs that deliver both exceptional employee experiences and strong operational foundations.

This role sits at the intersection of people, processes, and technology, with a focus on advancing a modern, elegant, tech-enabled HR operating model. You will focus on the HR Operations components of talent programs and the delivery of HR services, where a well-integrated HR technology stack is core to driving process improvements, efficiency gains, and a seamless, customized employee experience.

As a force multiplier for HR, you will partner closely with HR leadership, business stakeholders, and regional teams to translate strategy into execution—enabling scalable program delivery, optimizing service operations, and leveraging technology, automation, and AI to increase impact across the organization.

What you'll do

HR Programs & Service Delivery

• Drive execution of the HR Operations components of Talent Programs, ensuring scalable, consistent, and high-quality delivery

• Project manage HR Operations workstreams across talent initiatives, from requirements through rollout and adoption

• Oversee delivery of core HR services, ensuring efficiency, accuracy, and a strong employee experience

• Ensure consistent execution across regions while accommodating local requirements

Process Optimization, Employee Experience & AI Enablement

• Design and optimize HR processes with a focus on employee experience, clarity, and ease of use

• Drive process improvements to streamline workflows, reduce manual effort, and improve service delivery

• Identify and implement opportunities to leverage automation and AI to enhance HR operations

• Support and scale practical AI use cases (e.g., employee support tools, onboarding guidance, automated documentation, case routing, knowledge access)

• Ensure processes are well-documented, scalable, and consistently executed with strong attention to detail

HR Technology & Integrated Systems

• Partner with HRIS and IT to implement, integrate, and optimize HR systems and tools

• Contribute to the evolution of an integrated HR technology stack that enables efficient operations and a seamless employee experience

• Identify opportunities to better connect systems, workflows, and data to improve end-to-end HR service delivery

• Leverage system capabilities, data, and insights to drive continuous improvement

Compliance, Risk & Governance

• Ensure HR processes align with SOC 2 and SOX controls, protecting data integrity and privacy

• Partner with IT and Security to manage access controls and timely provisioning and de-provisioning

• Maintain HR policies and support compliance with regulatory requirements (e.g., GDPR)

• Support audit readiness, including documentation, internal reviews, and audit coordination

• Promote responsible and compliant use of AI within HR processes

Change Management & Stakeholder Partnership

• Lead change management for initiatives such as system implementations and policy updates

• Build strong relationships with stakeholders across HR, Legal, IT, Finance, and business teams

• Collaborate with regional teams to ensure alignment while supporting local needs

• Communicate program updates, risks, and insights effectively

• Drive adoption of new processes and technologies through training, enablement, and clear communication

Required

• Bachelor’s degree or equivalent experience

• 7+ years' experience in HR Operations, HR Generalist, or related roles

• Experience supporting global HR programs in complex or high-growth environments

• Proven ability to manage cross-functional initiatives and build strong stakeholder relationships

• Strong attention to detail, problem-solving, and organizational skills

• Experience with data privacy (e.g., GDPR) and compliance frameworks (SOC 2, SOX)

• Experience with HRIS platforms, data tools, and AI/automation solutions preferred

• Ability to work independently in a fast-paced, evolving environment

• Technology industry experience preferred

A D-Waver's DNA

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.

• We practice straight talk and listen generously to each other with empathy. We value different opinions and points of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.

• We hold ourselves accountable for delivering results. We make decisions & take responsibility so that we can act & support each other.

• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

Our Compensation Philosophy is Simple but Powerful:

We believe providing D-Wavers with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team. 

During the interview process, your Recruiter will review our total rewards (base, equity, bonus, perks, benefit, culture) offerings. The final offer is determined by your proficiencies within this level.   

Salary Range:

Burnaby, BC:$116K to $155K CAD 

WA/Florida US:$110 to $160K USD 

Inclusion: 

We celebrate diverse perspectives to drive innovation in our pursuit. Our employees range from distinguished domain experts with decades of experience in their respective fields, to bright and motivated graduates eager to make their mark. Our diverse and innovative team will make you feel appreciated, supported and empower your career growth at D-Wave.

The Fine Print: 

No 3rd party candidates will be accepted

It is D-Wave Systems Inc. policy to provide equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state/provincial, local law.