Senior Engineering Manager - High SLA SRE

Engineering Manager - High SLA SRE

This is a remote position and we're considering candidates in Canada.

About the role:

We are looking for an Engineering Manager to help us grow and develop our High SLA SRE team. Our managers take an active role in creating a productive environment for our engineers; be it through removing blockers and impediments, facilitating cross-team collaboration and understanding, or by aiding the team in helping themselves by constantly improving and refining their working practices. You’ll be responsible for managing a team of SREs working across a variety of systems and helping them to perform at their best.

The High SLA SRE team are an SRE team focusing on our most valuable customers, and providing support to existing engineering teams with the configuration of dedicated customer environments, Helm charts, PRR (Product Readiness Review) process, making improvements to our core products, and acting as an overlay on-call to our existing devops on-call. This team is extremely valuable to the business and so it has high visibility and is a long-term investment by Grafana Labs.

What we seek:

• The core focus of the role is on people management but you should have enough technical skills/understanding of our stack to manage a highly technical team/product.

• You will act as project manager as well as working with product owners to ensure the product roadmap is defined and up-to-date

• You have a strong technical background, that leans towards SRE roles, and are capable of engaging in technical conversations and challenging teams to arrive at strong technical decisions themselves

• You will be comfortable working with engineering teams who have a strong sense of autonomy in their decision making, be it technical or product focussed

• Some customer facing experience will help, as participating in Bridge calls or interacting with customers will occasionally occur

• Experience calmly participating in incident response, following up, and writing PIRs (Post Incident Reviews, a.k.a. post-mortem documents)

• While you’re great with people and adept at managing relationships, you still keep up-to-date with the latest technical trends and shifts in order to maintain and enhance your understanding of the challenges your teams face

• Ideally you will have a Computer Science degree or equivalent experience from having worked as an SRE or CRE before moving into Management

• Whilst our backend is written in Go, and our frontend is React/TypeScript, we are Cloud Native and deploy on Kubernetes across all Cloud Service Providers, using Helm and Jsonnet — conceptual familiarity with Kubernetes and Helm is desired, exposure to distributed systems would be valuable.

Your day-to-day will include:

• Regular 1:1s to ensure your direct reports are motivated, happy and engaged

• Coaching and mentoring of your direct reports

• Providing continuous feedback to engineers to ensure that they can add value while maintaining high standards

• Contributing to and reviewing design documents for upcoming features

• Ensuring features are well-defined and ready for development

• Advising your reports on how to break down features into tasks

• Collaborating with our Engineering Leaders to help define and influence product strategy, roadmaps and technical designs

• Maintaining headcount by working with our People Ops team to attract and hire talent

In the Canada, the base compensation range for this role is CAD $188,207 - $225,848.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

About Grafana Labs: There are more than 1,000,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

A note about covid-19: All Grafanistas who wish to attend in-person events or travel for Grafana Labs must be fully-vaccinated.

Equal Opportunity Employer: At Grafana Labs we’re building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we’re working hard to make sure that’s the foundation of our organisation as we grow.

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