Senior Enablement Manager

The Community You Will Join:

Enterprise Operations organization at Airbnb is instrumental in powering the company's growth and expansion on a global scale. Through AI and people-powered operations, this team maximize the effectiveness, utilization, and impact of our supply, ensuring hosts and guests can seamlessly connect

The Supply Enablement team, part of Scaled Operations within the Enterprise organization, serves as a strategic partner to global field and vendor teams by driving standardized strategy, tools, and best practices at scale. Focused on empowering Acquisition and Supply Market Managers, the team leverages data-driven insights and operational rigor to accelerate onboarding, improve host performance, and drive sustainable growth.

The Difference You Will Make:

We’re looking for a seasoned Enablement Manager to lead enablement across field, vendor, and operations teams for Homes and Hotels, driving consistent acquisition, growth, and retention of high-quality supply. This role will own onboarding, training, and continuous development for field and vendor teams, ensuring they are equipped to drive front line business performance. You will localize global enablement programs for regional relevance, partner cross-functionally to collect and share feedback, and leverage enablement tools and insights to continuously improve outcomes.

A Typical Day:

• Own onboarding and ongoing enablement for Acquisition and Account Management teams (both internal and vendors) 

• Localize global enablement content, sales pitches, and narratives to reflect regional market needs

• Design and deliver role-based training programs, including mock calls, certifications, and playbooks

• Partner closely with Sales, RevOps, Product, Policy, and regional leaders to align enablement with business priorities

• Drive adoption of enablement tools (e.g., Highspot, Gong) and translate insights into actionable coaching and performance improvements

• Lead enablement including training delivery for new launches and GTM initiatives in-region

• Create structured feedback loops to bring field insights back to central teams and incorporate into training material

• Track and report on enablement impact (ramp time, performance, certification, revenue impact)

What Success Looks Like:

• Faster ramp time for new hires

• New hires consistently passing mock call certifications post-training

• Validated sales narratives and pitches in market

• Improved conversion, retention, and revenue outcomes aligned to annual OKRs

• High quality scores across teams based on recorded call evaluations

• Strong adoption of enablement tools (e.g., Gong, Highspot)

• Trusted partnership with regional and global stakeholders

• Scalable, repeatable enablement programs across AMER

• Timely reporting and actionable insights to drive performance

Your Expertise:

• Experience in creating and delivering agile and AI powered sales enablement content including: strong narrative, sales pitches, talking points, objection handling and standardized playbooks preferably in the hospitality industry. 

• Strong Analytical Skills:  Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.

• Strong knowledge of AMER markets and cultural dynamics, with demonstrated success adapting global programs for local relevance

• Excellent verbal and written communications skills, including presentation skills to all levels within the organization

• Strong cross-functional influence and stakeholder management skills

• Data-driven mindset with experience using enablement tools and analytics

• Project Management: Experience managing complex operational projects with clear timelines, deliverables, and cross-functional dependencies

• Knowledge of go-to-market strategy and sales motions, with a solid understanding of revenue-driving metrics (pipeline, conversion, retention). 

• Ability to prioritize and multi-task and to work in a dynamic, fast-changing entrepreneurial environment

Preferred (Great to Have):

• Experience in the Tech, Travel, or Gig/Sharing Economy sectors.

• Familiarity with two-sided marketplace dynamics and the complexities of host/guest support.

• Experience launching new programs or standing up operations with a vendor from scratch.

• Experience designing and executing quality monitoring programs for sales teams, leveraging call recordings, scorecards, and calibration to drive consistent performance.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.