Senior Enablement Manager

The Community You Will Join: 

• The Revenue Operations team plays a vital role in furthering our mission by representing and advocating for our hotels within Airbnb.

• This role is primarily responsible for working closely with the Enablement and Hotels Leadership team to support our field teams. You will support various hotel growth programs to ensure that they are deployed successfully in the field. Not only will you be responsible for enabling the Hotels teams in the field, you will also help them enable our important hotels on the platform. 

The Difference You Will Make:

• As the Senior Enablement Manager, you will partner with global Hotel Tonight team leaders, as well as cross functional partners, on multiple initiatives to drive our hotel growth. 

• You should be comfortable with a variety of go to market strategy definitions and execution, familiar with sales methodologies, best practices, sales metrics and cycles and supporting the day to day of the Sales Team and business priorities. 

A Typical Day: 

• Work with leadership to develop, execute, optimize and assess enablement programs for both the internal Hotel Tonight team and the hotels we support throughout the globe.

• Provide onboarding and training programs for Hotel Tonight teams across the global field organization.  

• Facilitate content creation & coordinate educational content for ongoing training

• Updates and maintenance to hotel partner facing content - self service materials (ex: “how to” documentation)

• Develop a toolbox of materials include eLearning, participation guides, worksheets, and videos to support relevant initiatives

• Create and update Highspot (content management system)

• Ensure all program documentation is appropriately documented and kept up to date

• Gather and relay feedback to continuously iterate on the enablement strategy

• Own clear communication on the program progress and roadmap 

Your Expertise:

• Minimum 8 years in an operations, sales or enablement role with success managing complex projects from start to finish

• Proven track record as a great cross-functional business partner and ability to lead within a cross-functional environment

• Strong strategic and critical-thinking skills. Able to connect dots and proactively develop proposals and solutions

• Systems-thinker and able to translate strategy to execution across multiple teams

• Experience onboarding new team members and supporting their ongoing learning and development

• Excellent verbal and written communication skills

• Accuracy and attention to detail

• Professional and consistent work habits, strong work ethic,

• Proficient in Powerpoint, Salesforce, Excel and GSuite, Highspot (a plus)

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.