Senior Director - Platform Product Management

PagerDuty is seeking a Senior Director, Platform Product Management to join our diverse, customer-focused team in leading the industry’s transformation to fully automated operations! Our vision: a world where AI-augmented software developers build and ship applications 10x faster, and those applications run reliably and autonomously in production. When the unexpected happens, AI agents and automated remediation will resolve most issues—so human teams can focus on innovation, not firefighting.

In this pivotal role, you'll own the foundation of the PagerDuty Operations Cloud as a key technical product leader across several development teams. You’ll define our platform strategy, evolve our roadmap and guide execution. The platform team will create leverage for internal application development teams to build new products faster and enable customers and partners to integrate PagerDuty with other tools. You’ll work directly with our largest, most sophisticated customers who seek a high level of configurability, scalability and security to manage real-time work across their tool stack. 

The ideal candidate will bridge the world between API-first platform principles and understanding the burning problems of application development teams and external developers (in customer accounts, ISVs, plus tech and distribution partners). You're equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform partner. You can rapidly learn 3rd-party applications and their platform concepts (ServiceNow, Atlassian, Salesforce, etc) and design a platform strategy that is valuable, feasible, usable, and viable. 

Important note: While this role is posted as remote, candidates who are located near one of our hub locations (San Francisco, Atlanta, or Toronto) will be given preference. 

Key Responsibilities

• Guide product strategy, prioritization, and roadmap allocating resources strategically between innovation and sustaining existing products to optimize business outcomes for:

  • Core services: admin, authentication, security, notification, ingestion, app experience

  • Developer Experience: APIs & Integrations - docs & tools, strategic integrations

  • Infrastructure & Internal Tools: Internal admin tools, distribution channel enablement

• Build shared services and components to be used by multiple teams to create leverage and accelerate application feature delivery velocity

• Deliver APIs, developer tools and content to seamlessly onboard PagerDuty apps and professional services teams and customers onto the platform

• Evolve our contextual data platform enabling scalable and secure ingestion and correlation of data across a vast number of sources to be consumed by and contributed to by our apps

• Expand our integration ecosystem through internal development and partnerships across communications platforms, infrastructure, monitoring and observability, ITSM and IDPs and other developer tools

• Partner with infrastructure and security teams to meet our reliability, scalability, and compliance objectives

• Drive project prioritization based on customer value, compliance, developer velocity, cost control, and other business objectives across internal app teams, professional services, customers and 3rd-party partners

• Foster a high-performing, product management team with diversity of experience and perspectives through coaching, empowerment, and accountability

• Build trusted relationships with customers, partners, media and industry analysts such as Gartner, Forrester, IDC, representing PagerDuty as a thought leader

Basic Qualifications

• 6-10+ years in technical product management for a B2B enterprise SaaS company, preferably with platform experience (APIs, developer tooling, shared services, etc.)

• Experience building, coaching and leading high-performing teams of 5+ PMs

• Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices

• Technical knowledge from academic background and/or work experience enabling you to partner with and be respected by experienced engineers

• Ability to experiment with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design

• Excellent collaboration skills with cross-functional teams that include engineering, product management, sales, and marketing

• Ability write, speak, and think about complicated and highly technical problems with uncommon lucidity

• Self-motivated user of AI tools for personal productivity and the craft of product with a bias towards scaling team output with technology rather than adding headcount

Preferred Qualifications

• Bachelors or Masters in Computer Science or technical field, MBA is a plus

• Practical experience as a software developer is a big plus

The base salary range for this position is 200,000 - 337,000 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.