Senior Credit & Collections Analyst
About the job
Twilio is growing rapidly and seeking a Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day- to-day duties including collections, accounting, customer account reconciliation and related bad debt analysis. This position will help support Twilio’s growth efforts globally.
Responsibilities
In this role, you’ll:
Contact clients and discuss their overdue payments.
Contact clients and discuss their overdue payment and negotiate with them
Responding to customer queries.
You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction.
Identify key areas for change or improvement.
Commitment to nurturing and enhancing Twilio's unique culture, with a focus on continuous improvement through the application of your skills and expertise.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Minimum of 3+ years of global Collections experience in LATAM.
Ability to work in a fast- paced environment and shifting between the details and the “big picture”.
Strong data analysis and reconciliations experience and comfortability with working with targets and goals.
Experience in reduction of DSO, 30+, 60+, 90+ and 3rd parties players.
Advanced Excel user level: ability to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
Prioritization of customer service is key for this role, so having strong interpersonal communication and negotiation skills is a must.
Demonstrated problem-solving, process improvements, automation and cross functional collaboration skills.
E-invoicing experience for Mexico and knowledge of the local legal and compliance regulations.
Excellent written and verbal communication skills in English.
Desired:
Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience
NORAM collections experience is a plus.
Location
This role will be remote, and based in Mexico City.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Senior Credit & Collections Analyst
About the job
Twilio is growing rapidly and seeking a Credit and Collection Analyst to join our Accounting team in Mexico. The role will work within the entire Order to Cash cycle and focus on day- to-day duties including collections, accounting, customer account reconciliation and related bad debt analysis. This position will help support Twilio’s growth efforts globally.
Responsibilities
In this role, you’ll:
Contact clients and discuss their overdue payments.
Contact clients and discuss their overdue payment and negotiate with them
Responding to customer queries.
You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction.
Identify key areas for change or improvement.
Commitment to nurturing and enhancing Twilio's unique culture, with a focus on continuous improvement through the application of your skills and expertise.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Minimum of 3+ years of global Collections experience in LATAM.
Ability to work in a fast- paced environment and shifting between the details and the “big picture”.
Strong data analysis and reconciliations experience and comfortability with working with targets and goals.
Experience in reduction of DSO, 30+, 60+, 90+ and 3rd parties players.
Advanced Excel user level: ability to handle very large raw data sets using pivots and other functions such as VLOOKUPS.
Prioritization of customer service is key for this role, so having strong interpersonal communication and negotiation skills is a must.
Demonstrated problem-solving, process improvements, automation and cross functional collaboration skills.
E-invoicing experience for Mexico and knowledge of the local legal and compliance regulations.
Excellent written and verbal communication skills in English.
Desired:
Third level qualification in Accounting, Finance or Business related discipline - or- relevant experience
NORAM collections experience is a plus.
Location
This role will be remote, and based in Mexico City.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.