Senior Content Strategist - Customer Success
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We are hiring a Senior Content Strategist & Writer who will be responsible for strategic and resourceful content creation for our Customer Success team.
You will be responsible for showcasing GitLab’s expertise and leadership in DevOps through content that is educational, thought-provoking, and market-defining. You and your team will work with stakeholders across GitLab to provide users with end-to-end content experiences that garner trust, create source credibility, and generate customer engagement.
Key Responsibilities
Strategic Content Leadership: Develop and implement a comprehensive content strategy for GitLab Scale, ensuring alignment with business goals and audience needs.
Cross-functional Collaboration: Work closely with various teams to lead and advise on customer narrative and content strategy during critical product moments and initiatives.
Performance Analysis: Monitor and analyze content performance, establishing benchmarks and continuously improving engagement and effectiveness.
Content Creation and Oversight: Oversee the creation of various content types, maintaining a consistent voice and quality across all materials.
What you'll do
Participate in the development of the content strategy
Independently develop and execute a content plan
Manage end-to-end development of content with internal teams, ensuring all production deliverables are met on-time and within scope on multiple concurrent projects
Expertly and independently communicate product messaging into accurate, targeted, and compelling content
Work closely with the go-to-market teams, develop and write email nurtures
Work cross-functionally with Strategic, Corporate, and Product Marketing to provide content and copywriting support
Write and edit blogs and case studies
Propose, implement, or lead improvements to content strategy, plan, and process
Mentor other members of the content team
Entrust work to other members of the content team as appropriate
Propose new content tactics, opportunities, and audiences
Responsible for ideation of content initiatives, OKRs, and reporting on results
What you'll bring
5+ years in a content-related role
3+ years of enterprise software marketing experience
Proven experience writing for technical audiences on one or more of the following topics: Coding, DevOps, Cloud Computing, IT Infrastructure, Cyber Security, or Application Security
In-depth industry experience and knowledge in a specialty
Proven ability to identify new audiences and opportunities, create a strategy, and execute the strategy
Ability to use GitLab
How GitLab will support you
All remote, asynchronous work environment
Unlimited PTO (paid time off)
Home office support
#LI-DNI
Senior Content Strategist - Customer Success
To see similar active jobs please follow this link: Remote System Administration jobs
We are hiring a Senior Content Strategist & Writer who will be responsible for strategic and resourceful content creation for our Customer Success team.
You will be responsible for showcasing GitLab’s expertise and leadership in DevOps through content that is educational, thought-provoking, and market-defining. You and your team will work with stakeholders across GitLab to provide users with end-to-end content experiences that garner trust, create source credibility, and generate customer engagement.
Key Responsibilities
Strategic Content Leadership: Develop and implement a comprehensive content strategy for GitLab Scale, ensuring alignment with business goals and audience needs.
Cross-functional Collaboration: Work closely with various teams to lead and advise on customer narrative and content strategy during critical product moments and initiatives.
Performance Analysis: Monitor and analyze content performance, establishing benchmarks and continuously improving engagement and effectiveness.
Content Creation and Oversight: Oversee the creation of various content types, maintaining a consistent voice and quality across all materials.
What you'll do
Participate in the development of the content strategy
Independently develop and execute a content plan
Manage end-to-end development of content with internal teams, ensuring all production deliverables are met on-time and within scope on multiple concurrent projects
Expertly and independently communicate product messaging into accurate, targeted, and compelling content
Work closely with the go-to-market teams, develop and write email nurtures
Work cross-functionally with Strategic, Corporate, and Product Marketing to provide content and copywriting support
Write and edit blogs and case studies
Propose, implement, or lead improvements to content strategy, plan, and process
Mentor other members of the content team
Entrust work to other members of the content team as appropriate
Propose new content tactics, opportunities, and audiences
Responsible for ideation of content initiatives, OKRs, and reporting on results
What you'll bring
5+ years in a content-related role
3+ years of enterprise software marketing experience
Proven experience writing for technical audiences on one or more of the following topics: Coding, DevOps, Cloud Computing, IT Infrastructure, Cyber Security, or Application Security
In-depth industry experience and knowledge in a specialty
Proven ability to identify new audiences and opportunities, create a strategy, and execute the strategy
Ability to use GitLab
How GitLab will support you
All remote, asynchronous work environment
Unlimited PTO (paid time off)
Home office support
#LI-DNI