Build your career with SMA Support Services! We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing. We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients. Ready to grow your career in a supportive, international environment? Join us—apply today!  

Qualifications

• A minimum of five (5) years of experience in a BPO setup

• 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS

• Excellent English communication and multitasking skills

• Preferably with a background in Customer Service

• Knowledge/skills/experience with pulling and presenting reports

• Appointment setting experience is a plus

• Willing to work graveyard and can start training immediately

• Has an existing home office setup with a conducive work environment

• Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor

• A stable internet connection with at least 25 Mbps upload and download

• Back-up power and internet is required

Offer

• Work-from-home setup

• Long-term/full-time position

• Competitive pay is at 37,999 gross

• 5,000 Client Deployment Allowance

• Pay begins on day 1 of training

• Benefits, such as: Enjoy benefits valued at 324,000 pesos annually

  • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit

  • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.

  • Pag-IBIG MP2 Savings Program:  Where the company will contribute monthly to your MP2 account! 

  • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization

• Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.

• Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually

  • Perfect Attendance

  • KPI Superstars

  • Shoutout Incentive

  • Referral Incentive

  • QA Rockstar

  • C3 Champions

  • Client Obs Incentive

• Quarterly In-person Team-Buildings

• Annual Company Outing - A yearly team adventure to unwind and celebrate together

• Career Advancement Opportunities