Serve as a strategic systems advisor, leveraging business and systems acumen to deliver on long-term, sustainable solutions

Collaborate with Data, Product, Systems, and other technical teams to architect integration processes between systems

Responsible for architectural and technical documentation for supported technologies

Lead architectural review sessions to provide feedback on proposed solutions and provide oversight of go/no-go architectural decisions

Able to lead requirement gathering and refinement for large and highly complex software implementations

Able to drive strategy and solution development from a system architecture, process, and team management perspective

Provide vendor management and oversight

Provide direction and feedback/coaching to team members to further their growth and development; will assist with reviews

Analyze, diagnose, and draw conclusions on complex technical problems

For large projects and initiatives, analyze customer requirements, evaluate technology options, develop tactical and strategic plans, evaluate vendor products, recommend end-to-end solutions, implement solutions, and ensure overall quality of deliverables against requirements

Serve as product owner in the design, development, enhancement, and implementation of integrated system solutions and reporting

Provide guidance to team with hands-on support to troubleshoot, diagnose, and resolve business-impacting issues in conjunction with business partners, IT, and vendors

Propose changes to address system issues/problems/improved functionality and capability from a system/application support perspective

Perform continuous in-depth analysis on results and provide strategic solutions to improve performance

Provide oversight in the development of on-line knowledge management tools for system procedures through effective interaction with business partners and broad understanding of policies and procedures within the division

Coordinate system changes to ensure data integrity

Create new and/or revised technical procedures and processes and/or follow established procedures, service, and support standards

Job Specifications

Typically has the following skills or abilities:

Bachelor’s Degree in Business Administration or related field or equivalent experience

6+ years business or systems analyst experience

Experience managing vendors to a contractual agreement with defined service levels

Experience managing stakeholder relationships

Experience planning, implementing, and managing process change in an organization

Excellent verbal and written communication skills, including the ability to translate complex technical concepts into understandable terms and able to tailor communication to the audience

Advanced knowledge of Microsoft Excel, Cognos, and/or SQL 

Ability to work with and analyze large sets of data

Strong analytical and organizational skills

Demonstrated ability to problem-solve and troubleshoot simple to relatively complex systems or process issues and design specific solutions

Ability to provide 24x7 global on-call production support as needed

Ability to regularly exercise discretion and independent judgment in the performance of his/her job duties

Preferred Skills

Treasury systems/application support: Experience supporting Treasury systems, ERP-related Treasury functionality, banking portals, reporting tools, or other finance-related applications

Bank connectivity and file transmission support: Experience supporting bank connectivity, bank file transmissions, data feeds, payment files, or bank reporting formats

Reconciliation or GL/data analysis: Strong understanding of cash management, banking services, financial reporting, accounting processes, internal controls, and audit documentation, and analytical skills with experience reviewing reconciliation data, general ledger information, account mapping, or large sets of financial/system data

Vendor/bank/internal stakeholder coordination: Ability to collaborate effectively with internal business partners, IT, banks, and vendors to resolve issues, support projects, and communicate status updates

Process improvement, controls, documentation, or compliance support: Experience supporting process improvements, internal controls, procedure documentation, audit requirements, or compliance-related activities

#LI-VISIONCARE

Compensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

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