Senior Business Analyst - Incentives

We are seeking a highly skilled Senior Strategy and Operations Analyst to join our Customer Success Strategy & Operations (CSSO) team. Reporting directly to the Manager of Customer Success Headcount, Capacity & Incentives, this pivotal role will focus on building operational processes, identifying efficiencies, automating workflows, and offering actionable insights into global business trends related to Customer Success Incentives.

In this dynamic role, you will be responsible for weekly and monthly reporting and will utilize BI software (e.g. Looker) to analyze data, provide valuable insights, and support critical decision-making. You will collaborate closely with internal executives, global Customer Success teams, and Operations to enhance visibility into our Incentive Programs, which encompass variable plans, promotions, SPIF programs, and regular compensation reporting. Additionally, you will own Headcount Planning and Forecasting Models, diving into deep analysis when required and ensuring the delivery of comprehensive reporting for stakeholders across the Go-To-Market (GTM) organization.

In This Role You'll Get To

• Support internal executives, the global Customer Success teams, and Customer Success Strategy & Operations with detailed visibility into Customer Success Incentives and Headcount data.

• Leverage BI tools like Looker to analyze data, extract meaningful insights, and drive decision-making.

• Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation.

• Track key incentive KPIs and understand the performance levers that drive optimal behaviors and align with business objectives.

• Drive Annual Planning for Headcount and Incentives in Customer Success, collaborating with HR and Finance to forecast hiring needs based on data trends.

• Work closely with HR, Finance, and Customer Success leadership to ensure alignment in headcount planning and the successful execution of incentive programs.

We Are Looking For People with

• A Customer-First mindset and passion for supporting customer-facing teams

• 4+ years of experience in strategy and operations, preferably in Customer Success, Sales Operations, or Financial Planning & Analysis (FP&A).

• Proficiency in BI tools (e.g. Looker, PowerBI, Tableau), with the analytical ability to perform in-depth data analysis and provide actionable insights.

• Excellent communication and presentation skills, with the ability to translate complex data into clear, actionable recommendations.

• Proficiency in SQL and experience working with data warehousing platforms such as Snowflake or similar.

• Experience with MS Office Suite, Google Apps, Salesforce.com, HubSpot CRM with expert level proficiency in Excel and/or G-sheets.

• Ability to clean and link complicated data sets from various sources

• Adaptability to the evolving needs of a high-growth, fast-pace SaaS business

• B.A. or B.S. degree

Cash compensation range: 118500-189600 USD Annually This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. The cash compensation above includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are based on a few different factors unique to each candidate, including their skills, experience, qualifications and other job-related reasons. We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices isn’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community.