Senior Account Director

About Heller, Inc. Heller is the agency with HEART. We are a fully remote pharmaceutical and medical device marketing agency, bringing together some of the brightest minds in marketing from across the U.S. to create extraordinary campaigns that make an impact. We work closely with a number of clients that span a broad range of specialties, including ophthalmology, dermatology, rare disease, neurology and more. We pride ourselves on delivering extraordinary creative campaigns that our agency, our clients, and their audiences can all rally behind. We offer a competitive benefits package as well as an employee-driven approach to culture, attitude, and accountability rooted in integrity and corporate transparency. Heller is founded on 3 main principles: Do great work; be great to work with; and bold hearts come first. Learn more about Heller at: http://www.helleragency.com or visit us on LinkedIn: https://www.linkedin.com/company/hellerinc/. Title: Sr. Account Director Reports to: SVP/VP, Client Partnerships Position Summary: The Sr. Account Director is responsible for managing high revenue accounts, developing account teams and identifying resources to manage current and new business. Central to the role is fostering strong client relationships, sourcing new business opportunities, ensuring strategic integrity, and training the account team in this regard. The individual is responsible for development of business growth with current accounts and new client opportunities while cultivating team performance and professional development. This role also requires a strong digital mindset. The Sr. Account Director should be comfortable leading integrated campaigns that span digital and traditional channels from strategy through execution and able to connect data driven insights to creative solutions that deliver measurable results. The Sr. Account Director owns a book of business exceeding $4M in fee revenue annually and serves as a key strategic partner to both clients and internal leadership, driving sustained growth, cross-account expansion, and team scalability. Key Responsibilities + Areas of Accountability:

• Own and manage a book of business exceeding $4M in annual fee revenue, demonstrating fiscal responsibility, sustained growth, and strategic impact.

• Serve as a key strategic partner to clients across multiple accounts or a large flagship account, guiding brand strategy with minimal oversight from leadership

• Drive year-over-year organic growth, identifying and converting upsell and buy-up opportunities; consistently contributes to agency growth goals through client expansion

• Partners with leads of other departments to ensure business needs are being met, team morale is strong, and team collaboration is positive and effective

• Proactively lead the onboarding and transition of new scopes, projects, or accounts, acting as an extension of the Leadership Team in driving business evolution

• Understands product clinical data, competitive landscape, and customer insights to develop comprehensive brand plans and pull through brand strategy

• Understands market landscape of key therapeutic areas that Heller specializes in and conducts frequent research to stay abreast of industry news and marketing trends, integrating insights into strategic planning and client advisement

• Maintains thorough knowledge of clients business to anticipate marketing and advertising challenges and opportunities

• Drive the planning and execution of multi-channel digital campaigns including websites, paid media, CRM/Email, SEO/SEM, social media, display, and programmatic

• Identify and accurately define audience segmentation, user journeys, and channel mix optimization for clients

• Translate analytics and user behavior insights into actionable recommendations to improve engagement, conversion, and ROI

• Represent the agency at a senior level, leading client meetings, business reviews, and pitch opportunities with confidence and insight

• Collaborate with agency leadership to assess account performance, recommend resourcing changes, and contribute to strategic business decisions across the portfolio

• Mentor and develop team members, identifying growth paths and proactively managing their professional development. Identify and foster department and team members opportunities for growth, proactively managing the team.

• Ensure financial health across multiple accounts, including ownership of P&L and ensuring the profitability of accounts based on agency income- incudes estimating, monitoring, financial tracking, forecasting, and billing

Qualifications:

• A bachelors degree (preferred)

• 6-9 years of agency experience (healthcare experience preferred)

• 5+ years of demonstrated success in managing and leading people

• Proven experience as an account director or similar position

• An obsessive attention to detail while tracking toward the bigger picture

• A deep understanding of the different approaches to marketing to patients vs. HCPs

• Excellent communication and presentation skills (written and verbal)

• Team player who partners with all departments to ensure the team functions at a high level

• Self-starter and able to work efficiently under pressure

• Comfortable creating presentations and presenting in front of clients

• Strong planning and project management capabilities

That Extra Little Bit That Makes You Look Twice: Competitive Compensation Immediate 401k matching and 100% paid healthcare benefits Generous PTO package, 11 observed holidays, and 12-weeks paid Parental leave Full-time remote position Flexible Schedules Strong company culture Fun virtual office environment & annual in-person company retreat What Makes Us Look Twice: Thrive in an environment of autonomy and trust. Are excited about finding fresh solutions to age-old challenges. Appreciate wit, spirited banter, and camaraderie between like-minded souls. Have spent enough time at agencies to know what you dont want and what you do. Is looking for a place to call home and grow. Pay Transparency: The range above represents the low and high end of the base salary someone in this role may earn as an employee of Heller, Inc. in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire. Heller is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and compensated fairly without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, pregnancy status, marital status, military or protected veteran status, genetics, or any other characteristic protected by law. This position is not restricted solely to the responsibilities listed above, and the scope and responsibilities are subject to change. A pre-employment background check is required as a condition of employment.