Sales Operations Specialist

The Sales Operations Specialist (SOS) is a valuable resource for Regional Partners and Account Executives. The SOS supports sales by requesting quotes from appropriate Vendors and Distributors, generating quotes for Customers, managing SalesForce.com Opportunities, and corresponding with Customers in an effort to maintain and grow the region. In this role, the SOS is required to interact with Manufacturing Partners, internal business partners, and Customers in a fast-paced support atmosphere. Sales Operations Specialists are a key contact of the Customer’s daily interaction with GuidePoint Security. It is the duty of the SOS to support New Business in quota bearing environment. The SOS must keep their finger on the pulse of all regional Opportunities for which they are responsible. SOS representatives manage SalesForce.com so that it can provide accurate forecasting reports. 

Role and Responsibilities:

• Use SalesForce.com to generate quotes, track opportunities and process orders

• Promptly respond to internal and external inquiries

• Suggest creative pricing and payment solutions balancing customer need and pricing policies

• Serve as a liaison between Customers, Vendors, and GuidePoint outside Sales Executives

• Develop and retain knowledge of InfoSec Products and Industry, Vendor Resources and GuidePoint Security Service offerings

• Develop and maintain relationship with GuidePoint key Vendors and Customers

• Attend regional forecast calls and perform pipeline analysis to ensure forecast accuracy

• Leverage resources and relationships to bring Value to Customers

• Serve as a liaison between GuidePoint outside Account Executives, Purchasing, Accounting and Contracts Departments to process and track requests and opportunities

• Work with the team to analyze information and make decisions that benefit GuidePoint Security

• Demonstrate the ability to manage multiple tasks with shifting priorities and tight deadlines

• Work closely with other GuidePoint teams to better streamline processes and information as well as ensuring we are delivering to customers on what they need

• Other related duties to support the region as required and assigned

Position Requirements:

• High School Diploma or GED required

• Associate Degree or equivalent from two year college or technical school preferred

• Experience requested is 5+ years in a customer service/sales support type role. A background in the IT industry is preferred. 

• Must be self-motivated

• Must have outstanding attention to detail and commitment to follow-through

• Technical sales/support and outbound calling experience preferred

• Ability to work well with a team

• Prior experience in Customer Relationship Management (CRM) software required. Experience with SalesForce.com preferred

• Strong ability to multitask

• An unwavering positive attitude, strong drive for results, and the ability to deal with ambiguity are a must

• Solid Math skills with the ability to calculate margins/discounts, and percentages required

• Must be open to receiving constructive feedback and applying it to improve their results

• Demonstrate good judgment in analyzing information to make decisions that benefit GuidePoint Security

• Strong written and verbal communication skills. Ability to communicate clearly and concisely via email, phone, and written documents

• Intermediate level experience with Microsoft Office and Internet Navigation

• Ability to work flexible work schedule required