Sales Operation Manager

WHO WE ARE

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

Founded in 2015, SQUIRE is trusted by barbers in 3,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.

SUMMARY

We are seeking a Sales Operations Manager to develop and implement scalable solutions for our sales technology stack, driving the next phase of our growth. This role involves strategy and execution, collaborating with stakeholders to deliver effective solutions.

This role is 100% remote and can be located anywhere in the US.

REPORTS TO

Vice President, Revenue Operations

JOB DUTIES AND RESPONSIBILITIES

• System Administration: Oversee sales processes and user activities. Perform regular maintenance and updates on Salesforce. Stay informed about Salesforce capabilities

• Salesforce Configuration & Maintenance: Manage and configure Salesforce for various applications. Ensure optimal functionality and integration of Salesforce tools

• Strategic Stakeholder Management: be a self-directed owner of the core Revenue (Sales) Operations tech stack and act as a leader who engages autonomously with senior leaders & stakeholders

• User Support & Training: Act as the primary contact for Sales Salesforce support. Conduct user training sessions and provide ongoing support

• Implementation & Integration: Implement and integrate third-party applications with Salesforce. Assist with new feature rollouts and functionality enhancements

• Data Management: Ensure data accuracy and integrity within Salesforce

• Technical Interface: Serve as a liaison between business users and external partners. Solve complex business challenges with scalable solutions

• Documentation & Best Practices: Maintain up-to-date documentation and best practices. Evaluate third-party solutions for compatibility and efficiency

• Data Governance & Integrations: Design and execute data integrations and updates. Ensure best practices for data governance

• Communication & Collaboration: Manage project updates and cross-functional team collaboration.Provide support and training to ensure smooth project execution

The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

PREFERRED EXPERIENCE AND QUALIFICATIONS

• 5+ years in a deep operational role with extensive Salesforce experience

• Proficiency with lead routing tools (e.g., ChiliPiper) and sales workflow platforms (e.g., Salesloft, Outreach)

• 3+ years of Salesforce experience and 2+ years with the Lightning platformAdvanced Salesforce Administration Certification preferred (+ any other Salesforce certifications are a plus)

• Strong communication, project management, and collaboration skills

• Ability to work with non-technical business leaders and manage stakeholder relationships

• Self-driven with the ability to navigate ambiguous situations

• Experience with audit/SOX requirements and CPQ systems is a plus

WHAT WE OFFER

- Base Salary of $130,000 - $150,000

- New hire stock grant

- 100% employer paid medical/dental/vision insurance for you and your dependents

- 401K plan with company contribution

- Generous PTO and Parental Leave policies

- 100% remote

Interview Accommodations

SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to recruiting@getsquire.com and someone on our team will respond to your request.

EEO Provision

SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay Transparency Nondiscrimination Provision

SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.