Revenue Operations Specialist

Job Overview: As a Revenue Operations Specialist,  you will be joining the Enterprise Revenue Strategy & Operations team to be a strategic advisor to Coursera’s field teams, managing the Quote to Cash process, facilitating complex deal structures and requests that our customers demand.  As strong advocates of  efficient process & technology, our team works to align cross-functional teams and build scalable solutions to continuously improve the processes, tools and policies at Coursera. 

This person will drive scale within the Sales organization, allowing Sales to focus on selling, while we create efficiencies, increase profitability, and enforce stronger controls. The ideal candidate is a problem solver, detail oriented, self-starter and passionate about being part of a collaborative team. Having familiarity with the B2B Subscription SaaS model will be a great plus.

This role represents a tremendous growth opportunity for individuals seeking to build a career in the SaaS space and have an interest in understanding the operations behind Sales, Customer Success, Sales Operations, Revenue Operations, Pricing Strategy, Financial reporting and Legal. If you thrive in and enjoy a fast-paced, innovative, cross-functional working environment, this will be a good opportunity for you.

Responsibilities:

• Coordinate with Revenue Operations leadership to enforce best practices around deal structure, order form guidelines, and all other presale processes for a smooth booking process

• Work cross-functionally with our Sales, Customer Success, Legal and Finance teams to drive alignment on internal close process and reduce inefficiencies during end of month/quarter

• Verify submitted Order Forms for completeness, accuracy, and conformance to Coursera's sales order acceptance policies

• Ensure the timely and accurate handoff of the Customer’s provisioning details to the Implementation Services team for delivery of product and services 

• Be a strategic subject matter expert on optimizing deal structures to ensure the highest rates of success

• Support the Enterprise Business team with general Salesforce.com inquiries, data stewardship, and Quote-to-Cash process improvements

Basic Qualifications:

• 4+ years of experience in a Sales Operations, Deal Desk, or Order Management role

• Experience working in a B2B SaaS subscription business model 

• Experience performing data updates to key Sales information in Salesforce.com such as Leads, Accounts, and Opportunities

• Ability to create custom reports in Salesforce.com  for End users and Management to analyze our business performance

• Must have business customer service skills and a can do attitude

Preferred Qualifications:

• Knowledge of key SaaS metrics such as ACV, ARR, Churn, and Renewal Rate is a plus

• Experience working with a quoting/CPQ solution

If this opportunity interests you, you might like these courses on Coursera:

• Salesforce Sales Operations Professional Certificate

• Google Project Management: Professional Certificate

• Successful Negotiation: Essential Strategies and Skills

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