Retail Training & Engagement Manager

Ollie was born with the mission of improving the lives of pets and pet parents nationwide. We make human-grade pet food, tailored for each dog’s nutritional needs, and deliver directly to our customers’ doors. Through Ollie’s carefully crafted meals and health services for members, dogs can truly live their healthiest, happiest lives.

As a member of our growing team, you’ll take part in a company culture that cares deeply about its work and its team members.

The core of our business is direct to consumer, but, as a fast growing and continually evolving company, Ollie is looking to launch into emerging omnichannel opportunities. We are looking for an enthusiastic new colleague who will be able to build, test, and scale training and sales engagement tactics at retail. 

In this role, you will report directly to the VP, Commercial. Together, you will support Ollie’s retail expansion, by conducting in person training, merchandising and business development relationships with retail store leadership.  You will develop and deploy in store marketing strategies and tactics that will drive the business forward. In doing so, you will ensure that partners, managers, groomers, and vet staff within our retail partners' stores will be educated and excited about selling Ollie’s wonderful and highly disruptive food. To achieve this, you will work closely with our partner’s sales and leadership teams, district and general managers, and store partners, as well as Ollie’s marketing, finance, operations, and CX teams, to build training materials, design exciting contests, host in person, training and sales events.

This role will report to our VP of Commercial and is based remotely in the US.

What You'll Do:

• Manage overall learning and development, and sales engagement strategy for wholesale accounts

• Deliver quantifiable KPI improvements through virtual and in-store training on the Ollie brand, product attributes, and selling programs

• Plan and execute sales-driving marketing tactics, merchandising updates, and product sampling/trial events in stores 

• Contribute to selling and service learning curriculum development, course development, and micro-learning videos through prioritization, storyboarding, video recording, and training asset creation

• Host local market group trainings based on business needs and to support new product launches

• Review district and store-level reporting and partner with internal teams and retailer corporate leadership to determine performance gaps that can be resolved through additional training, sales contests, content creation by market

• Oversee any needed agency support staff to continuously train, maintain visual merchandising, drive sales results, and execute impactful brand events in partnership with retail partners

• Through regular in store visits provide detailed feedback to internal teams on successes and challenges for training, product sales, marketing and visual merchandising

What You'll Bring:

• A strong knowledge of retail training, retail marketing, merchandising, and event planning

• 5-7 years of experience in retail/wholesale training, building and deploying successful sales and training programs at retail

• Excellent communication and interpersonal skills; demonstrated ability to communicate clearly and confidently with internal colleagues and external partners at all organizational levels

• Proactive problem solving skills, with an ability to analyze performance, and pivot strategy if necessary

• Experience building and managing marketing and events budgets

• Ability to work both independently and as a team member to complete tasks and support company and team goals

• Strong organizational skills to set priorities, multi-task, and meet deadlines. Superb attention to detail

• Comfortable working remotely and on some nights/weekends

• An enthusiasm for working collaboratively with others, and a proven ability to navigate a fast paced, growing organization with multiple stakeholders and dependencies

• A love for dogs and desire for them to live their happiest, healthiest lives

• This is not a checklist, so if you don’t have all of these, apply anyway!

Bonus Points:

• A Bachelor’s degree in a related field.

What You'll Get:

• Competitive salary and a stake in the company

• Sponsored 401k program with employer match up to 4%

• Comprehensive health coverage including medical, dental and vision

• Unlimited vacation policy that you're encouraged to use

• Paid parental leave

• 1-week paw-ternity leave for new dog parents

• Free Ollie subscription

• Inspiring pack members!

What We Value:

Keeping Dogs At The Heart

Our profound love for dogs unites us and drives and inspires every aspect of our business. We wholeheartedly believe dogs make us better in life and at work.

Being Courageous And Kind

We create a safe, inclusive space for everyone to show up as their authentic selves. We check our egos at the door and speak our minds. We embrace diverse backgrounds and perspectives as they bring new and different ideas and ways of working together.

Setting New Standards

We believe in continually raising the bar, never settling for less than our best as a team and individuals. We keep improving from the quality of our products to our customer experience to how we work.

Making Ollie The Best Chapter

We are building an impactful business while making memorable experiences with one another. We celebrate our successes, learn from our failures, and enjoy our collective journey. Our time at Ollie should be a milestone in our careers.

If you'd like to stand out, tell us in your cover letter why you're interested in joining Ollie and how your skills match the responsibilities detailed in this posting.

Ollie embraces diversity and equal opportunity. We're committed to building a team that represents a variety of backgrounds, perspectives, and skills. Ollie is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please include that in your application.