Renewals Specialist
To see similar active jobs please follow this link: Remote Sales jobs
About Us
Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.
The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.
What’s the opportunity?
Qualio’s Customer Success team is looking for a Renewals Specialist to improve Qualio’s retention and customer experience. Through detailed account management skills and focus on delivering top customer experience at scale, you will be responsible for renewal management, risk management and growth for your customers.
In addition to supporting your customers, you will partner with leadership, other CS team members and other Qualians on improving our customer experience through digital strategy for scale.
What will I be doing?
Be the key contact and advocate for your assigned customer list
Develop and deliver win/win outcomes for customer renewals that optimize contract terms while protecting and enhancing customer trust
Partner with Success Managers and Account Management to drive upgrade revenue from new product feature adoption and expanded usage
Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Risk Management, Quoting and Forecasting
Enhance Qualio’s ability to scale customer adoption and growth through partnership with internal resources to develop digital approach to customer success
What skills do I need?
1 -2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
Demonstrated ability to develop win-win outcomes in contract negotiations or similar scenarios involving divided viewpoints
Demonstrated experience as a trusted advisor to customers
Adaptability to take on new projects and adjust to changing priorities
Great communication skills across multiple mediums (video conference, phone, email)
Exceptional organizational and time management skills
The ability to thrive in a fast-paced environment
We’d also like you to have:
Experience managing a book of business with accountability for renewal rate and growth
Experience in detailed contract negotiations
Experience with developing digital customer outreach driving adoption and retention
Benefits
Competitive salary
Matching 401k
Medical, Dental, and Vision Benefits
Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
Unlimited PTO policy
Company allowance for home office supplies
12 weeks paid parental leave
Opportunity to make a difference through helping life-saving products get to market
A note to candidates:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.
About the job
Renewals Specialist
To see similar active jobs please follow this link: Remote Sales jobs
About Us
Qualio is on a mission to empower life science teams to launch and scale life-saving products. We’re doing that by building a connected and integrated quality management platform for the entire life science ecosystem. Qualio is trusted by 100s of highly regulated international customers, ranging from the bleeding edge of computational biology and machine learning to household names in mRNA vaccine development.
The Qualio team is an all-remote, globally distributed workforce with teammates in over ten countries.
What’s the opportunity?
Qualio’s Customer Success team is looking for a Renewals Specialist to improve Qualio’s retention and customer experience. Through detailed account management skills and focus on delivering top customer experience at scale, you will be responsible for renewal management, risk management and growth for your customers.
In addition to supporting your customers, you will partner with leadership, other CS team members and other Qualians on improving our customer experience through digital strategy for scale.
What will I be doing?
Be the key contact and advocate for your assigned customer list
Develop and deliver win/win outcomes for customer renewals that optimize contract terms while protecting and enhancing customer trust
Partner with Success Managers and Account Management to drive upgrade revenue from new product feature adoption and expanded usage
Collaborate with the Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer base
Follow and adhere to standard methodologies for all internal processes including Opportunity Management, Risk Management, Quoting and Forecasting
Enhance Qualio’s ability to scale customer adoption and growth through partnership with internal resources to develop digital approach to customer success
What skills do I need?
1 -2 years in a customer facing role managing B2B customer relationships, preferably in SaaS
Demonstrated ability to develop win-win outcomes in contract negotiations or similar scenarios involving divided viewpoints
Demonstrated experience as a trusted advisor to customers
Adaptability to take on new projects and adjust to changing priorities
Great communication skills across multiple mediums (video conference, phone, email)
Exceptional organizational and time management skills
The ability to thrive in a fast-paced environment
We’d also like you to have:
Experience managing a book of business with accountability for renewal rate and growth
Experience in detailed contract negotiations
Experience with developing digital customer outreach driving adoption and retention
Benefits
Competitive salary
Matching 401k
Medical, Dental, and Vision Benefits
Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
Unlimited PTO policy
Company allowance for home office supplies
12 weeks paid parental leave
Opportunity to make a difference through helping life-saving products get to market
A note to candidates:
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.