Renewals Specialist

We are looking for a Renewals Specialist to champion customer retention by proactively engaging with clients about their renewal options, creating tailored proposals, and enhancing their experience with exceptional service, all while contributing to our team's high renewal success rate.

Join us to become an integral part of our dynamic team with huge domain knowledge, where your expertise will not only drive renewals but also shape the evolution of our sales processes,

About the job

As Customer Renewal Representative, you will hold an individual contributor position at Bitrise and will perform the duties customarily associated with such position, including:

• Conduct outbound outreach via calls/email to make customers aware of their upcoming renewal and renewal options

• Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution

• Harness our sales technology stack to improve and iterate on our current processes 

• Respond to customer calls and needs with the utmost focus and urgency 

• Work with existing customers to maintain our high renewal close rate and team quota

• Provide excellent customer satisfaction ratings

Key Skills and Qualifications

• High empathy for customer and team needs 

• Previous experience in a start-up and/or scale-up environment

• Curiosity - a passion for technology and learning about how products work 

• Able to thrive in a fast paced inside sales/customer service environment

• Highly organized, able to prioritize and have good time management skills

• A self-starter, high energy and results oriented

• Proven track record of taking end-to-end ownership for the renewals process

• Proficient English in both written and verbal format

What Would Really Knock Our Socks Off

• Experience in supporting developer first tools,

• Built and maintained scalable processes around renewals

What we offer:

• A massive amount of freedom and trust while your contributions help shape and grow Bitrise for years to come

• A commitment to invest in your personal growth and development in the form of courses, conferences, book allowance and more

• The opportunity to learn about app development by playing a crucial role in the mobile development process for the world’s most successful companies

• The security of working in a financially stable, growing company with an ever-expanding global customer base

• A remote first environment, coupled with a modern, recently renovated office environment optimized for comfort and collaboration, stocked with the latest tech. No office mandates.

About Bitrise

Bitrise is a Mobile DevOps platform, built by and for mobile app developers. Our mission? To help everyone build and operate better mobile apps. By streamlining, automating and optimizing recurring mobile development processes, we free up time and resources for creative, interesting and impactful development tasks, resulting in better, faster releases.

As a successful graduate of Y Combinator, we are born of the same DNA as Airbnb, Reddit and Dropbox. Since Bitrise was launched in 2015, we have grown exponentially: Today, tens of thousands of developers release apps via Bitrise that end up on billions of mobile devices around the world.

Current customers include fortune 500 companies like Virgin or SIXT, and rapidly scaling unicorns like Wise, Mozilla and Get Your Guide. Pick up any mobile device, and chances are you’ll encounter multiple apps that were built on Bitrise. Working at Bitrise means contributing to all of that.