Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
About Vercel:
Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.
About the Role:
We are looking for a renewals manager to join our Renewal team. The Renewals manager will be responsible for managing the renewal process for our existing customer base, ensuring high retention rates, and identifying opportunities for expansion. This role requires a blend of technical understanding, customer relationship management and strategic thinking to ensure high retention rates and a seamless renewal experience for our customers. You will report to the Renewals Manager team lead.
This is a remote position which preferences candidate location to be aligned with Western US time zone.
What You Will Do:
Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption
Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities.
Analyze customer data and develop renewal strategy tailored to the needs of our customers
Negotiate contract terms and pricing with technical decision-makers and procurement teams
Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts on a weekly basis
About You:
3+ years of experience in SaaS renewals with proven track record of exceeding renewal targets
Strong communication & interpersonal skills
Demonstrated self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.
Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies
Bonus If You:
Have experience in the Developer Tools space
Have a strong understanding of frontend development & cloud infrastructure
Benefits:
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $110,000.00 - $165,000.00 OTE. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
#LI-NB1
About the job
Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
About Vercel:
Vercel’s Frontend Cloud provides the developer experience and infrastructure to build, scale, and secure a faster, more personalized web. Customers like Under Armour, eBay, The Washington Post, Johnson & Johnson, and Zapier use Vercel to build dynamic user experiences on the web.
At Vercel, our mission is to enable the world to ship the best products and that goes hand in hand with creating an environment where you can do the best work of your life.
About the Role:
We are looking for a renewals manager to join our Renewal team. The Renewals manager will be responsible for managing the renewal process for our existing customer base, ensuring high retention rates, and identifying opportunities for expansion. This role requires a blend of technical understanding, customer relationship management and strategic thinking to ensure high retention rates and a seamless renewal experience for our customers. You will report to the Renewals Manager team lead.
This is a remote position which preferences candidate location to be aligned with Western US time zone.
What You Will Do:
Oversee the entire renewal process for assigned accounts to maintain and expand customer adoption
Work closely with sales, customer success, and support teams to ensure a seamless customer experience and identify upsell opportunities.
Analyze customer data and develop renewal strategy tailored to the needs of our customers
Negotiate contract terms and pricing with technical decision-makers and procurement teams
Maintain accurate customer data and forecasts in Salesforce and flag any at-risk accounts on a weekly basis
About You:
3+ years of experience in SaaS renewals with proven track record of exceeding renewal targets
Strong communication & interpersonal skills
Demonstrated self-starter, curious, and solution focused.
Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.
Experience with CRM systems (e.g., Salesforce) and tools used in developer-focused companies
Bonus If You:
Have experience in the Developer Tools space
Have a strong understanding of frontend development & cloud infrastructure
Benefits:
Great compensation package and stock options.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays.
Remote Friendly - Work with teammates from different time zones across the globe.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $110,000.00 - $165,000.00 OTE. This salary range is an estimate. Actual salary will be based on job related skills, experience and location. Pay ranges outside San Francisco may be adjusted based on employee location. The total compensation package also includes benefits and equity-based compensation. Your recruiter can share more about the specific pay range for your location during the hiring process.
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
#LI-NB1