Renewals Manager
To see similar active jobs please follow this link: Remote Development jobs
Overview
As a Renewals Manager at Recharge, you will play a critical role in driving customer retention by managing the renewal process for our clients' contracts. Your responsibilities include collaborating closely with Customer Success, Operations, Data, and Account Executives to prioritize revenue opportunities and streamline our process. You will communicate with customers about their upcoming contract renewals, identify opportunities for growth, and guide these opportunities to contract completion.
What you’ll do
Renewals
Oversee the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals.
Identify opportunities for upselling and cross-selling additional products or services to existing customers
Work closely with cross-functional teams to ensure a smooth renewal process
Own the renewal process and identify key areas of improvement, driving change through internal training and process documentation
Data Management and Analysis:
Ensure Data quality and hygiene of renewals using both Salesforce and Ironclad
Own the Renewal close process ensuring the accuracy of information provided by the CSM team
Work closely with the Field Operations team on reporting and analytics to track upcoming renewals, key metrics and early indications of risk
Collaborating
Collaborate with Account Executives to assign and successfully close upsells and expansion opportunities
Work closely with the Finance team on contract amendments and downgrades
Continuously drive automation within the renewal process working closely with the Revenue Systems team
Partner with CSM leadership and Field Operations to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you’ll bring
Bachelor's degree highly preferred
2-3 years in Sales, Business Development, Customer Success or related field
Ability to work remote-first in a rapidly scaling organization
Can track and prioritize work based on deadlines
Strong communication and collaboration skills to work across cross-functional teams
High attention to detail with an ability to stay organized across multiple tasks
Previous experience working in Salesforce
Ironclad knowledge is a plus
Willing to travel as needed (~10%)
About the job
Renewals Manager
To see similar active jobs please follow this link: Remote Development jobs
Overview
As a Renewals Manager at Recharge, you will play a critical role in driving customer retention by managing the renewal process for our clients' contracts. Your responsibilities include collaborating closely with Customer Success, Operations, Data, and Account Executives to prioritize revenue opportunities and streamline our process. You will communicate with customers about their upcoming contract renewals, identify opportunities for growth, and guide these opportunities to contract completion.
What you’ll do
Renewals
Oversee the end-to-end renewal process for all assigned contract renewals, ensuring timely and successful contract renewals.
Identify opportunities for upselling and cross-selling additional products or services to existing customers
Work closely with cross-functional teams to ensure a smooth renewal process
Own the renewal process and identify key areas of improvement, driving change through internal training and process documentation
Data Management and Analysis:
Ensure Data quality and hygiene of renewals using both Salesforce and Ironclad
Own the Renewal close process ensuring the accuracy of information provided by the CSM team
Work closely with the Field Operations team on reporting and analytics to track upcoming renewals, key metrics and early indications of risk
Collaborating
Collaborate with Account Executives to assign and successfully close upsells and expansion opportunities
Work closely with the Finance team on contract amendments and downgrades
Continuously drive automation within the renewal process working closely with the Revenue Systems team
Partner with CSM leadership and Field Operations to communicate challenges in our current renewal process and advocate for improvements to increase our operational efficiency
Live by and champion our values: Accountability, Collaboration, Iteration and Details
What you’ll bring
Bachelor's degree highly preferred
2-3 years in Sales, Business Development, Customer Success or related field
Ability to work remote-first in a rapidly scaling organization
Can track and prioritize work based on deadlines
Strong communication and collaboration skills to work across cross-functional teams
High attention to detail with an ability to stay organized across multiple tasks
Previous experience working in Salesforce
Ironclad knowledge is a plus
Willing to travel as needed (~10%)