Renewals Manager: Public Sector
Go ad-free with PremiumTo see similar active jobs please follow this link: Remote Management jobs
Overview
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business
Leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence.
Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
Accurately forecast opportunities via our SalesForce reports
Ensure customer issues are acknowledged and resolved within 24 hours
What you'll bring
Experience in SaaS Renewal, ensuring timeliness and customer satisfaction
Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
Experience in the US Public Sector preferred
Strong communication and interpersonal skills
Proven track record of exceeding renewal targets
Ability to excel in a fast-paced, virtual team environment
Sales forecasting experience advantageous
Strong attention to detail and organizational skills
US Citizenship Required
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
#LI-BC2
Renewals Manager: Public Sector
To see similar active jobs please follow this link: Remote Management jobs
Overview
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The role aims to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
Collaborate with GitLab Account Executives, Customer Success Managers and extended team members to maintain and expand customer adoption in the US Public Sector & SLED Business
Leveraging a renewal lifecycle framework, you will focus on seeking, mitigating and forecasting renewal risk. All while building rapport with customers via phone conversations and professional email correspondence.
Create and manage quoting process in SalesForce, and ensure the operational workflow is completed through the Public Sector distributor and channel partners
Manage high level of daily outbound and inbound communications and activities with a laser focus on driving on time customer renewals to prevent contractual gaps from outreach, quote to final procurement
Escalate customer questions and issues to the appropriate support teams and oversee the project through to conclusion
Accurately forecast opportunities via our SalesForce reports
Ensure customer issues are acknowledged and resolved within 24 hours
What you'll bring
Experience in SaaS Renewal, ensuring timeliness and customer satisfaction
Advanced proficiency in operating Salesforce (SFDC) for renewal tracking, customer interactions, and forecasting
Experience in the US Public Sector preferred
Strong communication and interpersonal skills
Proven track record of exceeding renewal targets
Ability to excel in a fast-paced, virtual team environment
Sales forecasting experience advantageous
Strong attention to detail and organizational skills
US Citizenship Required
How GitLab will support you
All remote, asynchronous work environment
Home office support
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
#LI-BC2