Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you feel that you belong to a team, you matter, and can be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do.
We call it #AnaplanLOVE
At Anaplan these words come to life by making employees feel empowered and inspired. Building a strong culture around company values is an ongoing journey that will continue to be the core of our existence. We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Renewal Manager. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an individual contributor, full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. Come see for yourself what an exciting place to work for looks like.
Insight on your impact:
Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution.
Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle.
Partner with Customer Success and/or Sales team to provide seamless customer support during renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunity.
Successfully negotiate all issues related to renewals
Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan
Respond to questions from Customer and/or Go To Market Organization (internal) on any aspect of renewal.
Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com
Maintain an accurate 180 day rolling forecast of renewals within your territory
Archive and maintain all contractual documentation.
Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.
Your qualifications, your influence
To be successful in the role, you must possess the following skills · A “Customer First” perspective and ethos · 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization · Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic revenue recognition policies a plus · Excellent understanding of legal conditions · Strong negotiation skills · The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers. · The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers. · Ability to organize, prioritize, complete activities, and meet deadlines daily. · Requires strong oral and written English communication skills.
Preferred Skills And Technical Familiarity · Requires a 4-year college degree · A minimum of 4 years professional experience – with at least two years’ experience in renewals, sales, account management or equivalent customer facing role in High-Tech or Software Industry · Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus
Our Diversity and Inclusion Commitment. Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are and bring your true self to work every day!
Our Story. Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential, build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. And we have architected the only platform offering that will take the time from planning to decision down to zero. We’re building a truly outstanding technology. From our calculation engine and in-memory data store to apps and predictive analytics; outstanding technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide and convert constant change to your environment. See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.
About the job
Renewals Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you feel that you belong to a team, you matter, and can be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and active community. At Anaplan, our values are key to everything we do.
We call it #AnaplanLOVE
At Anaplan these words come to life by making employees feel empowered and inspired. Building a strong culture around company values is an ongoing journey that will continue to be the core of our existence. We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Renewal Manager. This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an individual contributor, full-time position. If you’re ready to roll up your sleeves and tackle unique problems that no one else is solving, keep reading. Come see for yourself what an exciting place to work for looks like.
Insight on your impact:
Manage a portfolio of renewals ensuring successful, on-time, execution of renewals processes and Contract Execution.
Work directly with Customers; either via online video conference, email, telephone, or in person (when possible) to support the renewal deal cycle.
Partner with Customer Success and/or Sales team to provide seamless customer support during renewal cycle – especially in those Renewal cycles that include Expansion or Add-On Opportunity.
Successfully negotiate all issues related to renewals
Manage the commercial aspects of Customer conversions from Anaplan’s Legacy Products to newer Offerings – including strategic reviews of current Customer landscape and conversion offers that optimize Customer’s utilization of Anaplan
Respond to questions from Customer and/or Go To Market Organization (internal) on any aspect of renewal.
Review, interpret and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate. Verify compliance with internal policies (and external regulations)
Processing of standard and complex quotes, auto-renewal notices and orders utilizing SalesForce.com
Maintain an accurate 180 day rolling forecast of renewals within your territory
Archive and maintain all contractual documentation.
Resolves problems through research, consulting with internal support teams, to identify the appropriate tools for success.
Your qualifications, your influence
To be successful in the role, you must possess the following skills · A “Customer First” perspective and ethos · 3 + years of SaaS renewals, sales, customer success, or account management experience, preferably managing a Mid-Market/Commercial segment within an Enterprise SaaS organization · Excellent understanding of most Deal Support/Commercial topics (pricing, deal structuring, contracting etc.); familiarity with basic revenue recognition policies a plus · Excellent understanding of legal conditions · Strong negotiation skills · The ability to acquire knowledge of our products and the value they provide to Anaplan’s Customers. · The ability to acquire a thorough understanding of Anaplan’s corporate goals and objectives and consider these goals/objectives within the design of Renewal offers. · Ability to organize, prioritize, complete activities, and meet deadlines daily. · Requires strong oral and written English communication skills.
Preferred Skills And Technical Familiarity · Requires a 4-year college degree · A minimum of 4 years professional experience – with at least two years’ experience in renewals, sales, account management or equivalent customer facing role in High-Tech or Software Industry · Requires proficiency with computer applications, such as Windows, Excel, and Word and CRM systems – SFDC experience a plus
Our Diversity and Inclusion Commitment. Build your job in a place that thrives on diversity, inclusion and belonging. We believe in maintaining a hiring and working experience in which all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are and bring your true self to work every day!
Our Story. Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance. Our customers come first to create heroes, unlock potential, build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. And we have architected the only platform offering that will take the time from planning to decision down to zero. We’re building a truly outstanding technology. From our calculation engine and in-memory data store to apps and predictive analytics; outstanding technology is being developed every day.
We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems. Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide and convert constant change to your environment. See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business.