Renewals Manager - AMER
To see similar active jobs please follow this link: Remote Customer Success jobs
OVERVIEW
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
Extends to that of an Associate Renewal Manager
Additional customer relationship developing responsiblities
Ability to identify opportunity and customer level risk and coordinate the mitigation
Provide renewals coverage on larger, more strategic customers
What you'll bring
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
How GitLab will support you
All remote, asynchronous work environment
Unlimited PTO (paid time off)
Home office support
Hiring process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, qualified candidates will be invited to interview with 2 - 4 team members. Next, qualified candidates will have a final interview with an executive. Additional details about our process can be found on our hiring page.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.
About the job
Renewals Manager - AMER
To see similar active jobs please follow this link: Remote Customer Success jobs
OVERVIEW
The Renewals job family delivers to an essential moment in the customer journey, ensuring we can continue to deliver value and business outcomes by specializing in customer retention. In collaboration with sales, channel partners, customer success, and sales operations, this team will focus on successfully renewing customer subscriptions while providing a seamless customer experience. The roles aim to deliver predictable and efficient renewals through a proactive management of the customers lifecycle.
What you'll do
Extends to that of an Associate Renewal Manager
Additional customer relationship developing responsiblities
Ability to identify opportunity and customer level risk and coordinate the mitigation
Provide renewals coverage on larger, more strategic customers
What you'll bring
Experienced in driving renewals with predictability and delivering to targeted gross retention rates
Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
How GitLab will support you
All remote, asynchronous work environment
Unlimited PTO (paid time off)
Home office support
Hiring process
Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process. Qualified candidates will be invited to schedule a 30 minute screening call with one of our Global Recruiters. Next, qualified candidates will be invited to interview with 2 - 4 team members. Next, qualified candidates will have a final interview with an executive. Additional details about our process can be found on our hiring page.
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Compensation
To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.
Additional details about our process can be found on our hiring page.