Renewal Specialist
Does the idea of delivering exceptional client service and building lasting relationships motivate you? We’re seeking a Client Success Renewal Specialist to join our growing team!
Lightspeed Systems has developed solutions that help K–12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing client relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent, high-quality service.
ABOUT THE ROLE
The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary.
Manage resellers and clients within an assigned account
Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
Assist with opportunity management and opportunity corrections
Proactively reach out to clients a minimum of 90 days prior to renewal date
Resolve issues related to order processing, and license expirations.
Maintain accurate and up-to-date data in CRM such as client licensing, contact details, forecasting, correct pricing, and special agreements.
Assist clients with requests related to licensing, renewal maintenance, and invoicing.
Follow defined mitigation processes working collaboratively across the organization to retain business
Foster relationships with your client base
Perform additional duties and projects as assigned
ABOUT YOU
The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job.
1-2 years client service experience; Four-year degree and account management experience preferred
Pleasant disposition with a client service focus
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
Ability to quickly establish rapport and build relationships
Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
Ability to read situations and people and react accordingly
Proven ability to meet deadlines and deliver results in a timely manner
Proficient in Microsoft Office Suite
Experience with Salesforce preferred
Experience in SaaS industry preferred
About the job
Apply for this position
Renewal Specialist
Does the idea of delivering exceptional client service and building lasting relationships motivate you? We’re seeking a Client Success Renewal Specialist to join our growing team!
Lightspeed Systems has developed solutions that help K–12 IT departments keep technology safe, secure, and easy to manage. As our Renewal Specialist, you will manage ongoing client relationships with a focus on renewals, account updates, and licensing changes. Your work will directly support our annual retention goals while ensuring schools receive consistent, high-quality service.
ABOUT THE ROLE
The following are the essential functions of the position. This list is not exhaustive and may be supplemented as necessary.
Manage resellers and clients within an assigned account
Manage the renewal lifecycle, from quoting, internal approvals, through to ensuring the order is processed correctly
Assist with opportunity management and opportunity corrections
Proactively reach out to clients a minimum of 90 days prior to renewal date
Resolve issues related to order processing, and license expirations.
Maintain accurate and up-to-date data in CRM such as client licensing, contact details, forecasting, correct pricing, and special agreements.
Assist clients with requests related to licensing, renewal maintenance, and invoicing.
Follow defined mitigation processes working collaboratively across the organization to retain business
Foster relationships with your client base
Perform additional duties and projects as assigned
ABOUT YOU
The following knowledge, experience, skills, abilities, and key behaviors are preferred or required to perform this job.
1-2 years client service experience; Four-year degree and account management experience preferred
Pleasant disposition with a client service focus
Ability to effectively operate with high energy and flexibility in a fast-paced, constantly evolving team environment
Excellent organizational and problem-solving skills, detail-oriented, self-motivated, resourceful, and reliable
Ability to quickly establish rapport and build relationships
Exceptionally strong communication skills. You must possess the ability to communicate well both internally and externally
Ability to read situations and people and react accordingly
Proven ability to meet deadlines and deliver results in a timely manner
Proficient in Microsoft Office Suite
Experience with Salesforce preferred
Experience in SaaS industry preferred