Regional Vice President - Client Services
To see similar active jobs please follow this link: Remote Customer Success jobs
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
You will be responsible for leading one of our Regional Client Services team in North America in setting, and continually exceeding, the DSP industry benchmark for strategic partnership, consultation, and solution delivery. StackAdapt has built its reputation around our deep expertise in programmatic advertising, and our willingness to go above and beyond to help our clients realize their ambitious goals. Reporting into our SVP Global Client Services, Anna Grodecka-Grad, you will have regional responsibility for a large team of experts who are supporting tens of thousands of brands across North America.
What you'll be doing
Continuing to build our internal culture of high-performance and high-support across the Global Client Services team
Lead a team of 50+ client service professionals in delivering exceptional client experiences that helps them achieve their advertising goals
Lead strategic client engagements in the region acting as a thought leader to help them set the right priorities for their organization
Manage capacity planning and service tiering to ensure we’re investing time and resources in the right places to drive optimal results for our clients
Obsess over client satisfaction and product adoption metrics to really uncover opportunities for growth and improvement, and then drive programs to address these areas
Finding opportunities to improve internal alignment and collaboration in pursuit of overarching company goals and improved success for our clients
What you'll bring to the role
Deep experience and passion for people management, with a background encompassing leading large organizations with multiple management layers
Intense focus on delivering world class client experience that is founded on strong functional expertise and performance
Proven track record in the AdTech space, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means to us
Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions
Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote
Regional Vice President - Client Services
To see similar active jobs please follow this link: Remote Customer Success jobs
StackAdapt is a self-serve advertising platform that specializes in multi-channel solutions including native, display, video, connected TV, audio, in-game, and digital out-of-home ads. We empower hundreds of digitally-focused companies to deliver outcomes and exceptional campaign performance everyday. StackAdapt was founded with a vision to be more than an advertising platform, it’s a hub of innovation, imagination and creativity.
You will be responsible for leading one of our Regional Client Services team in North America in setting, and continually exceeding, the DSP industry benchmark for strategic partnership, consultation, and solution delivery. StackAdapt has built its reputation around our deep expertise in programmatic advertising, and our willingness to go above and beyond to help our clients realize their ambitious goals. Reporting into our SVP Global Client Services, Anna Grodecka-Grad, you will have regional responsibility for a large team of experts who are supporting tens of thousands of brands across North America.
What you'll be doing
Continuing to build our internal culture of high-performance and high-support across the Global Client Services team
Lead a team of 50+ client service professionals in delivering exceptional client experiences that helps them achieve their advertising goals
Lead strategic client engagements in the region acting as a thought leader to help them set the right priorities for their organization
Manage capacity planning and service tiering to ensure we’re investing time and resources in the right places to drive optimal results for our clients
Obsess over client satisfaction and product adoption metrics to really uncover opportunities for growth and improvement, and then drive programs to address these areas
Finding opportunities to improve internal alignment and collaboration in pursuit of overarching company goals and improved success for our clients
What you'll bring to the role
Deep experience and passion for people management, with a background encompassing leading large organizations with multiple management layers
Intense focus on delivering world class client experience that is founded on strong functional expertise and performance
Proven track record in the AdTech space, with depth of knowledge in the industry landscape, upcoming challenges, and what being “world class” really means to us
Deep data acumen and understanding, both leveraging the insights of the team and also getting hands on in spreadsheets and systems to get the context needed for key decisions
Ambassador for a strong performance culture that values supporting others, acting with integrity, and a “failure is not an option” mindset
StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability (or superpower) status, ethnicity, or the gender you identify with (if you’re comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.
About StackAdapt
We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:
Ad Age Best Places to Work 2024
G2 Top Software and Top Marketing and Advertising Product for 2024
Campaign’s Best Places to Work 2023 for the UK
2024 Best Workplaces for Women and in Canada by Great Place to Work®
#1 DSP on G2 and leader in a number of categories including Cross-Channel Advertising
#LI-Remote