Quality Analyst(Genesys Cloud CX and Dynamics 365 solutions)

**Position: Quality Analyst (Genesys Cloud CX and Dynamics 365 solutions)** **Position type: Contract** **Work mode: Remote** **Key Responsibilities:** - Develop comprehensive test strategies, test plans, test cases, and test scripts for Genesys Cloud CX and Dynamics 365 solutions. - Define functional, integration, system, regression, performance, and UAT testing approaches. - Ensure traceability between business, user stories, and test cases. - Participate in reviews and design walkthroughs to identify test scenarios early in the development lifecycle. - Participate in Agile ceremonies, including sprint planning, backlog refinement, daily stand-ups, and retrospectives. - Conduct functional and integration testing of MS Dynamics 365 features and Genesys CX (Call routing, IVR flows, etc.). - Log, track, prioritize, and retest defects using Azure DevOps. Work with development teams to troubleshoot and resolve issues. - Support root cause analysis and recommend process improvements to enhance software quality. - Support business users during UAT planning and execution. - Develop UAT scenarios and scripts. - Track UAT completion and sign-off activities. - Participate in performance, load, and scalability testing. - Validate system response times and user experience. ** Skills & Qualifications:** - 5+ years of Quality Assurance and Software Testing experience. - 2+ years working on Contact Center, CRM, or Customer Service platforms. - Experience testing enterprise SaaS applications. - Experience supporting Agile/Scrum delivery environments.