Project Coordinator

Who We Are

At DirectDefense, we aim to secure organizations across all industries against the advanced threats and attacks in today’s world. Acting in partnership with organizations, we provide unmatched information security services designed to improve their overall security posture, close gaps, and track vulnerabilities on an ongoing basis through continued education and support.

The Project Coordinator will work across multiple departments, supporting various stakeholders both with clients and internal teams. In this role, you will partner with the Sales team and Sales Support team to support the day-to-day success of your assigned group of accounts.

Responsibilities:

• Work to understand the business and account needs of each client within your portfolio

• Build strong working relationships with the sales support team, consulting teams & clients

• Use project management software to manage daily processes and approvals

• Own all client deliverables, ensuring projects are completed on time and within the scope

• Act as a communication point between clients & internal consulting team

• Anticipate upcoming customer needs and proactively mitigate any issues

• Generate and deliver reporting for each client

• Provide administrative support, including meeting scheduling and hours tracking

• Take an active role in the strategic development and guidance of your accounts

Requirements:

• Minimum of two-year work experience in account management, account support, or customer service fields

• Ability to manage cross-functional relationships with customers and internal stakeholders

• Experience working with clients to continually understand, anticipate, and respond to client needs

• Outstanding organization and time management skills, with attention to detail

• Working experience in a high-pressure environment, including experience in adapting to changing priorities

• Current of previous experience with SalesForce

• Must have proficiency in Microsoft Office software

• Experience working in a technology-based organization is a plus

Application Instructions: To apply, please submit your resume and cover letter through our online application portal. Applications will be reviewed on a rolling basis until the position is filled.

A little about DirectDefense

Since coming together in 2011 to form DirectDefense, our team has been committed to offering Cybersecurity defense strategies that are unmatched in the industry. Whether we are performing assessments of networks, platforms, and applications or applying managed services to improve your organization’s security posture, we are focused on providing world-class services that don’t just work–they work for you.

OUR MISSION

We establish partnerships with our clients based on trust and results. We leverage our deep industry knowledge and expertise to identify and remediate blind spots in your security program, provide meaningful visibility of your entire enterprise, and align your organization with security best practices and compliance standards.

OUR VISION

We aim to secure organizations across all industries against advanced threats and attacks in today’s world. Acting in partnership with organizations, we will provide unmatched information security services designed to improve your overall security posture, close gaps, and track vulnerabilities on an ongoing basis through continued education and support.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.