Program Management Business Process Reengineering III - USCIS

cFocus Software seeks a Program Management Business Process Reengineering III to join our program supporting the United States Citizenship and Immigration Services (USCIS). This position is 100% remote. This position requires a Public Trust clearance. Qualifications:

• In-depth knowledge of cloud architecture and security, DevSecOps development standards, and understanding of the capabilities, strengths, and weaknesses of current commercial and open-source ICAM products to recommend, lead implementation, and implement accepted product change.

Duties:  

• Provide strategic planning, governance, and mission integration support for ICAM initiatives.

• Lead performance measurement, monitoring, and reporting of program and project deliverables.

• Support schedule management, policy development, knowledge management, and compliance activities.

• Engage with stakeholders across USCIS, DHS, and external partners to ensure alignment of business and technical requirements

• Analyze, design, and implement business process improvements to enhance operational efficiency.

• Partner with technical and functional teams to identify workflow gaps, modernize legacy processes, and introduce optimized automation workflows.

• Evaluate and recommend best practices for continuous improvement across ICAM business operations.

• Provide expert guidance on cloud architecture and security to support ICAM modernization efforts

• Support DevSecOps development standards and contribute to high-performing Agile development teams. 

• Assess commercial and open-source ICAM products to recommend, lead, and implement approved changes.

• Collaborate with program management, engineering, cybersecurity, and operations teams to ensure cohesive execution of enterprise ICAM initiatives. 

• Contribute to planning, estimation, and execution of technical deliverables. 

• Ensure timely and high-quality release of enhancements in accordance with Agile DevOps best practices.

• Develop and maintain SOPs, process documentation, and training materials to support organizational knowledge. 

• Participate in communications and change management efforts to support ICAM program adoption.

• In-depth knowledge of cloud architecture and security, including multi-cloud environments such as AWS, Azure, and GCP.

• Strong understanding of DevSecOps development standards and Agile methodologies.

• Knowledge of commercial and open-source ICAM products and their capabilities, strengths, and weaknesses.

• Demonstrated experience in business process engineering and process improvement initiatives

• Excellent critical thinking, problem solving, and analytical skills.

• Strong communication, stakeholder engagement, and program management capabilities.