Professional Services Senior Project Manager

JOBREQUIREMENTS:

KeyAccountabilities

General

·       WorkwithRackspaceandclientstakeholdersingatheringanddocumentingrequirementsthat solveacustomer’spainpointorobjectivesthroughprojectoutcomesandbenefitsrealization.

·       Serves as liaison between clientsand Rackspacetechnical and non-technical departments in order to ensure that all targets and requirements are met.

·       Build and maintain a network of cross-functional technical resources within Rackspace and acrossanyrelativepartnershipstoallowforhigherproductivity,increasedbusiness,andrapid resolution of problems and escalations.

·       ContributetotherefinementoftheRackspaceProfessionalServicesmethodology.

·       Provide FANATICAL support by driving the value of Rackspace to both potential and existing Rackspace customers and internal sales teams alike.

·       Abilitytotravelas required.

ProjectManagement

·       Responsible for the scope, planning, monitoring and execution of technical projects from initiation through delivery, ensuring they remain on schedule and within budget, cost and quality tolerances.

·       Responsibleforthepreparationofkeyprojectdocuments(PID,plans,logs,reports)andother key deliverables through the life of the project.

·       Proactively works to identify and manage project risks and issues. Ensures appropriate response plans are developed executed.

·       Effectively manages change to the project baseline by assessing project variance and evaluating impacts supported by the use of rigorous change control processes.

·       Monitors the delivery of project deliverables from third parties inside and external to Rackspace and tracks progress of same through continuous communication with project members.

·       Prepares and presents reports on project progress and problems to Rackspace and client stakeholders.

Pre-SalesEngagement

·       Assists in the preparation of proposals, RFP/RFI responses, & Statements of Work (SoW). This includes the analysis and development of scope, duration, deliverables, resources, risk, assumptions and dependencies.

·       Regularly collaborates with Sales pursuit teams, Programme & Project Managers, Technical Consultants, Solutions Architects, Partners, and extended cross-functional teams during presales and project delivery to ensure timely delivery and awareness of potential problems or risk requiring resolution or mitigation.

PERSONSPECIFICATION:

Expertise/Qualifications

·       PMP/Prince2(Practitioner)certification.

·       Provenabilitytoorganiseandexecuteprojectsinaconsistent,repeatableandreliable manner.

·       Technicalconversationalknowledgeinthefollowingareas:

o    Datacentrestrategy&operations

o    Capacity,utilisation,andperformance

o    Backup,storage,anddisasterrecovery

o    migration&consolidation

o    ITServiceManagementandServiceDelivery(ITILcertificationpreferred)

·       Excellenttimemanagement,communications,decisionmaking,presentation,human relations and organization skills.

·       Abletoresolveproblemsinatimely manner.

·       Abilitytocommunicatetechnicalinformationandideassootherswill understand.

·       Generalknowledgeofcloudtechnologies,IToperations,projectmanagementoperations.

·       Abilitytoadapttoarapidlychangingenvironment,handlingshiftingprioritiesandambiguity.

·       EnterpriseleveluseofMSOfficesuiteincludingProjectandVisioandknowledgeofother project management tools.