Professional Services Implementation Project Manager

Anywhere365® is the world's first certified Microsoft Teams Cloud Contact Center and Dialogue Management solution. And we are on a mission to create a 'Mind-blowing' customer experience for global enterprises. In the world of Unified Communications, we are looking for an expert UC Project Manager for seamless implementation integrations in Professional Services Delivery. You'll coordinate with technical teams and partners to ensure the flawless blending of Anywhere365 products and services. e.g. (voice, web chat, bots, social media, email, SMS, etc). Hence for this reason, you must possess knowledge of Unified Communication (UC), IVRs, and troubleshooting to plan, execute, and deliver successful UC projects, meeting both technical and user requirements.  This knowledge is integral to ensuring the smooth implementation and ongoing functionality of Anywhere365® UC solutions.

The Professional Services team at Anywhere365® is responsible for deploying and implementing Anywhere solutions for clients, both directly and through partner channels. As a member of this team, you will be part of a group of 20 experts located in Europe, the USA, the United Kingdom, and Australia. Our goal is to achieve high levels of customer satisfaction by delivering solutions that meet or exceed client expectations. Join us in embodying our values - 'We Are 1 Anywhere, Customer First, Dare to Venture and Enjoy the Ride'.

Responsibilities:

• Define the project scope, best practices, and workflows for customer engagement projects

• Develop a project plan by setting requirements gathering, configuration, product training, solution testing,

• Implement A365 software solutions (voice, web chat, bots, social media, email, SMS, etc) 

• Liaise and report to the Global Manager of Professional Services 

• Work closely with Professional Service Consultants and SMEs

• Oversees the deployment of A365 products and services to the customers and partners

• Technical support and troubleshooting during and after the deployment process

• Learn AW365 products and stay updated on new releases and technical nuances

Must have:

• 5+ years of experience as an implementation (Professional Services) within Contact call centers or IT-related domains

• Proficient in unified communication, call flows, IVRs, and troubleshooting SBC

• Strong background in Voice over Internet Protocol (VoIP), and practices related to Call Centers

• Knowledge of Microsoft technologies: SharePoint, Dynamics365, ServiceNow, and Azure cloud infrastructure

• Excellent communication skills and fluent in English

Nice to have:

• ITIL principles

We pick character over skills:

• Proactive and detail-oriented

• Eager to learn, develop, and share proactive knowledge

• You are cooperative, curious, result-driven, and a self-starter

• Responsive to change. No, let’s rephrase that: you thrive on change