Product Support Training Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
Why join Nextech?
We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
Nextech is seeking a dynamic Product Support Training Manager to join our L&D team. In this role, you will design and deliver educational programs for our support organization, partnering with stakeholders and managers to identify growth opportunities and enhance customer interactions. By applying adult learning principles, you’ll create relevant and practical new hire and ongoing training to improve team efficiency and ensure excellent end-user experiences. The ideal candidate will have a strong background in support procedures and quality assurance, with exceptional teaching and communication skills, and a friendly, approachable demeanor.
Essential Functions
Design and enhance product support educational materials, including comprehensive digital presentations, detailed how-to manuals, and engaging instructional videos.
Schedule and conduct training sessions for both new hires and experienced employees on a range of product support topics.
Analyze customer feedback, identify opportunities for improvement, and provide targeted, on-the-job coaching.
Assess the effectiveness of training programs through detailed analysis and prepare insightful progress reports.
Oversee that employees consistently meet or exceed productivity benchmarks while upholding high standards of customer satisfaction and quality.
Partner with Team Leads, Subject Matter Experts, and senior management to develop and continuously refine training curricula, incorporating feedback and performance data for optimal outcomes.
Create, manage, and regularly update comprehensive education schedules and communication plans to reflect new products, updates, and feedback.
Develop and deliver both in-person and virtual training sessions, employing diverse techniques to achieve effective and impactful learning.
Build and oversee eLearning courses, ensuring that content remains relevant, effective, and aligned with professional development goals.
Carry out additional responsibilities as assigned based on business need
Minimum Requirements
5-10 years professional training experience required
Strong proficiency in Microsoft Office, especially PowerPoint, Word, and Excel
Be passionate about the customer with a “seek to serve” attitude
Solid experience within a support organization
Demonstrable experience in creating eLearning courses
Ability to collaborate effectively in both team and independent settings
Excellent organizational, verbal, and written communication skills
Proven ability to manage the complete training cycle
Experience with conducting both in person and virtual training sessions
Preferred Requirements
2-4 years related experience in the healthcare industry preferred.
Experience in a SaaS-based company
Working Environments/ Physical Demands
Working Environment:
Long-distance or air travel as needed – not to exceed 10% travel.
Physical Demands:
Activities require a significant amount of work in front of a computer monitor
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays + 1 floating holiday
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
iCREATE Employee Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options
Product Support Training Manager
To see similar active jobs please follow this link: Remote Customer Success jobs
Why join Nextech?
We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL.
We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do.
We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.
If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.
We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact talent@nextech.com.
Job Summary:
Nextech is seeking a dynamic Product Support Training Manager to join our L&D team. In this role, you will design and deliver educational programs for our support organization, partnering with stakeholders and managers to identify growth opportunities and enhance customer interactions. By applying adult learning principles, you’ll create relevant and practical new hire and ongoing training to improve team efficiency and ensure excellent end-user experiences. The ideal candidate will have a strong background in support procedures and quality assurance, with exceptional teaching and communication skills, and a friendly, approachable demeanor.
Essential Functions
Design and enhance product support educational materials, including comprehensive digital presentations, detailed how-to manuals, and engaging instructional videos.
Schedule and conduct training sessions for both new hires and experienced employees on a range of product support topics.
Analyze customer feedback, identify opportunities for improvement, and provide targeted, on-the-job coaching.
Assess the effectiveness of training programs through detailed analysis and prepare insightful progress reports.
Oversee that employees consistently meet or exceed productivity benchmarks while upholding high standards of customer satisfaction and quality.
Partner with Team Leads, Subject Matter Experts, and senior management to develop and continuously refine training curricula, incorporating feedback and performance data for optimal outcomes.
Create, manage, and regularly update comprehensive education schedules and communication plans to reflect new products, updates, and feedback.
Develop and deliver both in-person and virtual training sessions, employing diverse techniques to achieve effective and impactful learning.
Build and oversee eLearning courses, ensuring that content remains relevant, effective, and aligned with professional development goals.
Carry out additional responsibilities as assigned based on business need
Minimum Requirements
5-10 years professional training experience required
Strong proficiency in Microsoft Office, especially PowerPoint, Word, and Excel
Be passionate about the customer with a “seek to serve” attitude
Solid experience within a support organization
Demonstrable experience in creating eLearning courses
Ability to collaborate effectively in both team and independent settings
Excellent organizational, verbal, and written communication skills
Proven ability to manage the complete training cycle
Experience with conducting both in person and virtual training sessions
Preferred Requirements
2-4 years related experience in the healthcare industry preferred.
Experience in a SaaS-based company
Working Environments/ Physical Demands
Working Environment:
Long-distance or air travel as needed – not to exceed 10% travel.
Physical Demands:
Activities require a significant amount of work in front of a computer monitor
Total Rewards
Generous annual bonus opportunity
401(k) with Employer Match
Flexible Time Off: take time off when you need it without worrying about available hours
10 paid holidays + 1 floating holiday
Volunteer Time Off
Insurance: Choice of Medical, Dental, and Vision plans
Health Savings Account with employer match
Flexible Spending Account
100% Company-Paid Parental leave
100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
iCREATE Employee Recognition Program
Wellness Program including discounts on medical premiums
Employee Assistance Program with free counseling sessions available
Corporate Discounts on Retail, Travel, and Entertainment
Pet Insurance options