Product Manager - Personalization

The Community You Will Join:

Our Product Managers imagine the ideal experience for our community and work backwards, creating innovative products that delight our guests and Hosts. They deeply understand the needs of our users and translate these into a strategy that combines strong product thinking and deep research. They partner with talented cross-functional team members across engineering, design, operations, data science, and more, leading teams to execute a shared vision. They are incredibly detail-oriented and hands on.

The Difference You Will Make:

You will be a leader on the team responsible for product roadmaps and launches at Airbnb. You will  drive specific feature/s that are part of every launch and determine how they are communicated to the external world. You are responsible for the success of Airbnb products throughout their life cycle — from concept to release. And their cross-functional work ensures a consistent product voice across all the products being developed at Airbnb.

This position requires the ability to take on the fascinating and complex challenge of personalizing the experience of every user on the Airbnb platform. It will include developing privacy-preserving data collection; AI/ML systems that generate insights unique to each user; defining how those insights are used in our products and across marketing and CS channels; and setting policy and product direction on how each user will have visibility and control over their personal data and their experience. The result will be an Airbnb that can deliver delightful and accurate recommendations during trip planning, on-trip bookings and add-ons, and when encouraging users to plan their next adventure.

Please note:  Open to candidates in multiple locations, but we ask that you are able to work Pacific Time Zone work hours

A Typical Day: 

• Work on driving towards the aligned product vision, strategy, and roadmap for your sub-area of focus within the Airbnb product.

• Craft and proactively iterate on product vision, strategy and roadmap for respective scope. 

• With minimal guidance, develop the product marketing strategy and be able to synthesize and support a point of view from multiple sources (customers, research, industry trends, etc.) for their scope

• Work through the aligned roadmaps and build alignment across product teams (Tech, Design) and cross-functional partners (FP&A, Marketing, Global Operations, Customer Experience, Trust, etc.).

• Create clarity from ambiguous situations and guide cross functional teams through business pivots while proactively managing team expectations for the respective scope area. 

• Role model behaviors that encourage open communication and curiosity.

• Implements feedback to increase communication and inclusivity across teams.

• Be able to autonomously craft a clear, concise and easy to understand product narrative that influences stakeholders within the assigned features.

• Create high quality product deliverables and can successfully leverage sub-business unit-level resources to amplify impact.

• Efficiently execute to ship products and deliver impact for our business and users.

• Be able to effectively apply customer knowledge to respective scope with great understanding of the product and underlying technologies for the domain area.

• Collaborate with our Privacy, Policy, and Platform teams on account security, privacy, and trust and safety topics that are essential to making Airbnb one of the most trusted marketplaces in the world.

Your Expertise:

• 10+ years of product or platform management experience.

• Demonstrated technical and subject matter expertise in the area of personalization.

• Strong track record of cross-functional collaboration and leadership.

• Highly developed skills using data to support product strategy/decisions.

• Excitement about working on a foundational service that supports a wide range of Airbnb features.

• Experience building and scaling global consumer products and ecosystems that people love.

• Superior written and verbal communication skills with experience distilling the essence of a message for company execs.

• Ability to create compelling customer-focused stories and work with creative partners to bring them to life. 

• Affinity and ability to drive execution across teams in a fast-paced environment.

• Demonstrated dedication to protecting user privacy and keeping abreast of international privacy laws and regulatory trends.

• Track record of taking ideas from concept to reality.

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. 

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.