Product Manager - Payment Foundations

We are looking for a Product Manager to join our Payments Business Line. The team is expanding to support the growth of the Payment Partner Integrations, Foundational Infrastructure and Managed Services. Reporting to the Director of Product Management, you will work cross-functionally with other product managers, designers and engineers to build out our partner integration strategy. The solutions you build will be leveraged across a broad range of enterprise restaurant customers who use our digital ordering platform. You will have a critical role in helping to define and prioritize the product roadmap that results in the biggest and best investments for our customers and partners.

You can work remotely from anywhere in the U.S. or at Olo’s headquarters in NYC.

What You'll Do

• Contribute to ongoing definition, prioritization and planning of the Payments Foundation roadmap, incorporating product integrations, client feedback, and internal requests

• Manage multiple complex integration projects simultaneously including coordinating across internal and external partners

• Execute our strategy to streamline the Payments Partners integration process

• Create detailed product PRDs, working directly with Design and Engineering to build third-party integrations at high velocity

• Triage bugs and enhancements, writing, maintaining, and prioritizing tickets for continuous product improvements that drive customer NPS

• Establish success metrics for new products and features, incorporating results into the product roadmap

• Work with our Customer Success Team and Sales Team to understand the problems and pain points around integrations that our existing clients and prospects face within Payments

• Consult on solutions for our clients and prospects and maintain client advisory relationships to identify system innovations

• Conduct competitive research in the product space to inform the product roadmap

What We'll Expect From You

• 3+ years in product management, ideally with experience in payments, partner integrations, or closely related fields

• Experience building APIs and webhooks to exchange data with internal and external partners

• You have demonstrated the ability to work across an entire organization, from the CEO to the Systems Architect to Customer Support to Sales

• You can clearly articulate plans for the next few weeks, as well as the longer-view product vision

• You have worked directly with an Engineering team to develop innovative software solutions

• You are a creative problem solver who can understand and process the challenges from all parts of the business and what they face in meeting their goals

• You are comfortable speaking to outside parties and customers

• You are passionate about creating and optimizing processes, systems, and workflows

• You have a functional understanding of Agile software development and are able to 'dive into the details' to understand complex technical challenges

• Your written and verbal communication skills are strong; you can convey ideas clearly and concisely

About Olo

Olo is the engine of hospitality powering the restaurant industry's digital transformation. As a leading open SaaS platform, we enable over 600 restaurant brands to jointly reach 85 million connected guests across approximately 84,000 locations. More than two million orders per day run on Olo's platform, allowing brands to maximize the convergence of digital and brick-and-mortar operations while raising the bar on hospitality. The result: brands do more with less and make every guest feel like a regular. With integrations to over 300 technology partners, our customers can build digital experiences with the largest and most flexible restaurant commerce ecosystem on the market. You have likely used Olo and not even known it! Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, located in Tribeca.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays plus year-end closure, fully paid health, dental and vision care premiums, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $114,926 - $164,768 annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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