Product Director - Mobile App Experience

Location: US / Canada (EST Eastern Standard Time Zone preferable)

About the role:

We are changing the way people send money. We’re building digital services that allow people to send and receive money easily. Most of our customers are hard-working migrants in Africa, Asia and Latin America. We’re always seeking to better serve our customers and find ways to improve our product – this role is to help us deliver important new features and innovation in a highly efficient and fast-paced way. 

We hire bright people who can work autonomously and make the right decisions. We are looking for an ambitious, results-driven and industry-experienced Product Director to help drive the business forward. If you are a perceptive leader, enthusiastic problem-solver and strong communicator we look forward to meeting you!

What you will own:

Reporting to VP of Experience, Product, you will:

• Drive product strategy and execution to increase conversion and engagement with the WoldRemit app

• Lead the cross-functional domain efforts to drive activation, adoption, and loyalty for the WorldRemit brand

• Lead a team of 2-3 Product Managers Ensure that product vision, roadmap, and features are aligned with Zepz mission and overall business strategy

• Advocate for the customer, collaborating with other functions in and outside of the product and engineering organisation to develop, prioritize and launch product initiatives that improve the customer experience

• Manage the product lifecycle from concept to launch.

• Identify trends and opportunities to enhance the product by building end-to-end understanding of core customer remittance needs, and the competitive and industry landscape that WorldRemit plays in.

• Leverage data to make and influence product decisions on priority and tradeoffs.Drive hypothesis and data-driven experimentation to improve conversion through activation and repeat transfer funnels in the app.

• Deliver user experiences that are engaging and intuitive

• Monitor domain and product performance as well as user feedback to ensure the product meets customer needs

• Improve product ways of working around product backlog management, prioritization, definition, planning and delivery

• Foster a strong team culture aligned with the ZEPZ commitments.

What you bring to the table: 

• 10+ years of progressive leadership in product managementExperience in managing a product management team Bachelor’s degree preferred, MBA a plus but not required

• Experience managing consumer-facing mobile app products and  experiences in a scrum Agile environment

• Proven track record of delivering measurable improvements in-app or web funnel conversion

• Practical knowledge of activation, engagement, and retention strategies

• Strong understanding of data, fluent with defining and tracking product metrics of success, as well as tying product metrics of success to company KPI’s

• Proven track record of driving hypotheses and data-driven experimentation (A/B testing)

• Great attention to detail, able to juggle multiple projects and priorities at a time

• Hands-on, self-starter, willing to roll up your sleeves to drive initiatives with little oversightEffective communicator and collaborator, able to navigate complex relationships to get the job done

Bonus points if you: 

• Have direct experience in delivering and optimizing Loyalty programs that drove measurable results in adoption and retention

• Have direct experience in fin-tech industry, especially payments and remittance Have experience in driving improved standards for Agile ways of working i.e. backlog management, grooming, refinement, sprint reviews etc.