Principal - Organizational Change Management Lead

Our Principal, Change Management Lead, will play a critical role in driving delivery excellence, growing our business, and ensuring customer success. As a critical leader in our top customer accounts, the Principal Change Management Lead will also partner closely with Sales to drive account expansion and long-term value. We prioritize hiring not just brilliant delivery leaders, but leaders who excel at client engagement, guiding our clients’ long-term direction, and offering a valuable perspective, thereby elevating the quality of our consulting services. In this role, you’ll manage multiple work streams, build executive relationships, and guide clients through complex data challenges, and stay ahead of market trends to inform the development of our go-to-market capabilities.

This role is about creating value, fostering trust, building relationships, and positioning yourself as a strategic influencer in the evolving data landscape.

Required Experience:

• 8+ years as a hands-on Change Management Leader who has led both Change Strategy and Change Management efforts for Data and AI transformations.

• 4+ years previous Consulting leadership experience working with external clients, with the ability to multitask, prioritize tasks, frequently change focus, and work across a variety of projects.

• Brings vertical/industry expertise to bear, in making Change recommendations, given the nuances of each industry, e.g. Financial Services, Healthcare, Retail.

• Experience engaging senior stakeholders, including members of the C-suite.

• Organizational Change Management expertise and/or exposure, including:

  • Change impact analysis, and stakeholder mapping.

  • Developing and Implementing Change Strategy plans that maximize employee adoption and usage while minimizing resistance.

  • Identifying and translating technical impacts into specific change tactics.

  • Change recommendations for digital, data, analytics, and AI transformations, including data platform development and migrations, self-service model rollouts, and data governance implementations.

  • Multiple examples of having led organizations through the change cycle from awareness to adoption.

  • Defining metrics for change success measurement, and tracking against them.

• Good technical understanding of cloud infrastructure deployment, data platform builds and migrations, designing data governance programs, and enabling reporting and analytics for an enterprise, the impacts of change across any of these, and the what’s in it for me (WIIFM) for the respective stakeholders.

• Knowledge and usage of industry-wide change frameworks, principles, and best practices, e.g. Prosci ADKAR.

• Ability to identify and facilitate appropriate training and enablement sessions.

• Demonstrated expertise in effectively leading and managing a team comprising Business Analysts, and Change Consultants, fostering internal growth through coaching, mentoring, and performance management.

• Proven track record of collaborating with client stakeholders, technology partners, and cross-functional sales and delivery team members across distributed global teams, ensuring seamless, successful project delivery outcomes.

• Ability to create strong cross-practice relationships to drive customer success.

• Exhibits a strong sense of ownership in resolving challenges, committed to ensuring exceptional outcomes for all aspects of project execution.

•  Understands the evolving AI capabilities in the industry, including their applications and how to leverage them effectively to help clients increase revenue, improve customer experience, or introduce new products to the market.

• A vision for how the Data and AI industry is evolving, and the evolving change impact on organizations to adapt and grow in this ever-shifting environment.

• Strong client-facing written and verbal communication skills and experience; ability to deliver presentations with compelling storylines, tailored to the target audience, from technical stakeholders through to executive teams.

• 4-year Bachelor's degree.

Why phData? We offer:

• Remote-First Work Environment 

• Casual, award-winning small-business work environment

• Collaborative culture that prizes autonomy, creativity, and transparency

• Competitive comp, excellent benefits, 4 weeks PTO plan plus 10 Holidays (and other cool perks)

• Accelerated learning and professional development through advanced training and certifications