Principal Customer Success Manager - Strategic Accounts (DACH Market)
To see similar active jobs please follow this link: Remote Customer Success jobs
Principal Customer Success Manager - Strategic Accounts - DACH Market
The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.
As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions. You’ll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.
This role is open in office, hybrid or remote from Germany ,Ireland, United Kingdom, Belgium, Spain, France or The Netherlands
In this role, you'll get to:
Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
Build deep relationships that turn your customers into power users and evangelists of HubSpot.
Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
Travel onsite to deliver strategic consulting engagements, as needed
Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.
We are looking for people who have:
A personal investment in helping customers succeed
Experience working with large organizations (200+ employees)
Fluency in German and English
A proven track record of measurably impacting your customers’ results with HubSpot
Experience with creative problem solving and change management
Experience with cross-team customer advocacy
An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.
About the job
Principal Customer Success Manager - Strategic Accounts (DACH Market)
To see similar active jobs please follow this link: Remote Customer Success jobs
Principal Customer Success Manager - Strategic Accounts - DACH Market
The Strategic Accounts team at HubSpot sits at the highest-touch end of the Customer Success organization. This team works with our highest paying customers to help them see extraordinary growth through education, business consulting and delight.
As a Customer Success Manager (CSM) on the Strategic Accounts team, you will be responsible for working with HubSpot customers on a range of projects to deliver high-value marketing, sales and services strategy solutions. You’ll work with a wide variety of businesses, working to learn how their teams function and the challenges they face, and help set them up for long-term growth.
This role is open in office, hybrid or remote from Germany ,Ireland, United Kingdom, Belgium, Spain, France or The Netherlands
In this role, you'll get to:
Deliver as needed service to our customers in our Enterprise segment with the goal of retention and growth
Use creative problem solving to help customers reach their business goals and maximize the value they are getting from HubSpot
Consult on customers’ marketing, sales, and services processes to help deliver tangible, positive results to our customers’ efforts and drive product adoption
Build deep relationships that turn your customers into power users and evangelists of HubSpot.
Serve as an internal advocate for your segment, representing their challenges to the HubSpot leadership & executive teams.
Travel onsite to deliver strategic consulting engagements, as needed
Demonstrate a sustained, significant, and quantifiable impact on the business in the areas of program development and/or people development.
We are looking for people who have:
A personal investment in helping customers succeed
Experience working with large organizations (200+ employees)
Fluency in German and English
A proven track record of measurably impacting your customers’ results with HubSpot
Experience with creative problem solving and change management
Experience with cross-team customer advocacy
An ability to autonomously detect and remediate risk, and hold yourself accountable and responsible for your book of business.