Practice Director - Enterprise

The Snowflake Professional Services Practice Director is the ultimate representation of extreme ownership for his/her designated Region/Vertical.  Operating in an environment of both direct reports and matrixed relationships, the ideal candidate will have a proven track record of successful leadership of Professional Services engagements in consulting or product services companies.

This position brings a mix of responsibilities with multiple areas of critical focus and required competence.  Practice Directors maintain relationships at all levels with Customers, Leadership, Sales Teams, Delivery Teams, Operations Teams, and Key Partners. Practice Directors are expected to sustain KPIs across multiple disciplines including, but not limited to Forecasts, Bookings, Revenue, and Staffing.

RESPONSIBILITIES :

Serving Customers:

• Build deep, technical relationships with Customers to ensure Snowflake PS can serve the specific needs of current and future engagements

• Coordinates pre-sales scoping of engagements to support customer’s services needs

• Accountable for Customer Satisfaction and successful post sales delivery of engagements against scope and timelines in Services statements of work

Partnering with Sales:

• Builds and maintains close relationships with Product Sales teams to build a continual pipeline of leads and opportunities for Professional Services and Education within territory

• Leads the Professional Services Go-to-Market strategy and the Services and Product Education Sales activities for assigned territory

• Provides technical and/or business consultative leadership for a specific practice at the pre- or post- sales level

• Communicates pipeline activity to Professional Services leadership frequently on progress toward targets, and leverages executives appropriately and strategically to gain alignment and overcome Customer objections

• Accountable for quarterly booking targets for Professional Services and Education

Practice Readiness:

• Ensures appropriate levels of specialization in the practice are being achieved by utilizing online and in person training opportunities for the teams

• Communicates pipeline activity to the Delivery teams and Resource Management to ensure visibility to upcoming resource needs

• Recruits, hires, and drives performance for employees who can help grow and drive Snowflake's Professional Services' strategy, including senior and junior consultants, architects, Practice Managers, and Services Engagement Managers

• Proactively provides input into the development of Practices' policies, procedures, and standards

• Monitors Resource job performance and provides coaching, counseling, and motivation to maximize practice performance

• Coordinates with Delivery Directors and Resource Management to staff Professional Services engagements with appropriate skills

Technical Expertise:

• Demonstrates detailed Snowflake product knowledge from the vision of Snowflake and how it serves Customers of all sizes to how we solve for specific technical use cases

• Understands the technical complexities of Cloud Computing, the competitive environment, and can confidently address Customer concerns and insecurities around Cloud adoption and migrations

• Provides strong consultative skills and understanding of the services engagement model

REQUIREMENTS :

On Day One We Will Expect You To Have: 

• Sales Minded individual with 10+ years of experience within the SaaS or cloud computing space, specifically within professional services/ delivery experience

• Knowledge of the data warehousing, data management, analytics and/or cloud computing space

• Communications, Media and Entertainment Industry experience is a huge plus. 

• Experience selling professional services and managing to sales targets, working closely with cross functional teams including sales, pre-sales, legal, marketing and finance 

• Experience with documenting scope, deliverables, and timelines in statements of work and managing service delivery to meet the expectations of executed contracts

• Comfortable with Salesforce or other leading CRM tools

• Experience presenting to internal and external key stakeholders, speaking to both  business and technical audience 

• Ability to prioritize projects and deliverables (project management)

KEY PERFORMANCE INDICATORS :

• Quarterly practice Professional Services and Education booking targets

• Hire to Headcount targets within given timeframes

• Snowflake consumption targets

• Practice revenue targets

• Engagement delivery quality

• Effective management of Practice objectives

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.