PMO Manager

As a GuidePoint Security Project Manager you are managing a unique portfolio of security focused Professional Services engagements which directly contribute to our client’s goals and success. In addition to project management, you will use your experience to continue the build-out of the Project Management Office (PMO) as well as lead and mentor team members. Your experience will be vital to ensuring the expanded growth and success of the PMO into the future.

Roles and Responsibilities:

• Manage the performance and efforts of assigned direct reports.

• Conduct performance reviews and work with team members to support their professional growth.

• Lead the recruitment, interview and selection process of new candidates.

• Maintain an environment of collaboration in the establishment of cross-group project teams driving towards problem solving and process improvement.

• Work with stakeholders to build relationships and handle escalated issues appropriately.

• Work to match capacity to demand.

• Initiate and drive internal growth and improvement programs.

• Contribute and maintain oversight of multiple concurrent projects, ensuring alignment of vision, strategy, and execution with goals and metrics set forth by GuidePoint.

• Ensure the efficient and effective management of Professional Services projects through the full engagement lifecycle:

  • Sales handoff

  • Resourcing

  • Customer project plan development

  • Execution management

  • Project close out activities

• Ensure regular and timely communications to all key stakeholders.

• Manage project issues and risks to resolution.

• Maintain and foster internal and external customer relationships, ensuring objectives and statement of work deliverables are met.

• Plan and manage resources ensuring all projects meet scope and budget expectations.

• Maintain the Certinia application for project data.

• Manage and support internal processes for revenue recognition and customer invoicing.

• Create and maintain project management methodology and process documentation.

• Other duties as assigned.

• Adhere to GuidePoint Security Core Values.

 Required Experience:

• Bachelor’s degree in a relevant discipline or equivalent experience

• Minimum of 3 years of experience in project management.

• Proficient in Certinia and Salesforce, SmartSheet or MS Project, or other Professional Services applications.

• Personal drive and passion for not only personal growth but also the growth of PMO and other GuidePoint Security teams.

• Advanced project management skills, with demonstrated ability to evaluate project objectives and scope, gain customer understanding, schedule resources, and manage timeline and budget to plan.

• Ability to manage multiple projects and/or teams simultaneously while maintaining customer satisfaction and financial health.

• Understanding of a broad range of information security terms and disciplines.

• Understanding of professional services revenue recognition and invoicing.

• Demonstrated successful leadership of personnel and technical projects, including the ability to lead, mentor and develop team members.

• Written communication skills for use in preparing formal deliverables.

• Verbal communication skills that include the ability to communicate with anyone from a technical resource to the highest level of management.

• Ability to analyze and solve problems, perform complex tasks and prioritize.

• Ability to make sound decisions and judgements.

• Ability to build customer relationships that enhance communications to ensure project success.

Travel Requirements:

• Up to 10-30% travel required.

Physical Requirements:

• Sedentary work

• Substantial movement of the wrists, hands, and/or fingers for a minimum of 8 hours a day

• Required to have close visual acuity to view computer terminal and/or extensive reading for a minimum of 8 hours a day

• If you have additional physical requirements/changes, please discuss with HR first